Insights & Research Lead - 13 month FTC

ENGIE UK; Leeds; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

ENGIE UK is seeking an Insights & Research Lead for a 13-month FTC maternity cover at our Leeds office. You will shape how ENGIE Energy Supply UK listens, learns, and acts, impacting strategic decisions, customer experience, and business growth.

You will lead end-to-end insight projects, design annual research programmes, own key metrics like NPS and CSAT, and manage a Brand Tracker to guide executive-level branding and competitive positioning.

Qualifications

• Proven experience managing research and insight projects from scoping through to delivery, ideally in a B2B environment.
• Strong knowledge of the energy industry and the ability to translate complex data into clear, actionable recommendations.
• Experience engaging and influencing stakeholders at executive level with confidence and clarity.
• Excellent analytical skills with the ability to work across multiple data sources simultaneously.
• Proficiency in Microsoft Excel and PowerPoint for reporting and data visualisation.
• A degree-level qualification or equivalent; Market Research Society (MRS) training is a plus.

Responsibilities

• Lead end-to-end customer and competitor insight projects, delivering clear recommendations to senior stakeholders.
• Design and manage annual research programmes, including questionnaire development, agency management, and survey platform testing.
• Own key customer service metrics such as NPS, Customer Satisfaction, and Customer Experience, and drive improvements across the business.
• Develop and manage a Brand Tracker programme to measure market awareness and support executive-level brand positioning.
• Build tools and frameworks to monitor the competitor landscape and identify threats and opportunities for ENGIE.
• Report monthly to key stakeholders on insight programme outcomes and strategic findings.
• Collaborate with Legal, Compliance, and Data Protection teams to ensure all research activity meets internal policies.

Skills

Research management

Stakeholder engagement

Data analysis

Excel & PowerPoint

Education

Degree-level qualification

MRS training (nice to have)

Tools

Microsoft Excel

PowerPoint

Job description

At ENGIE, we are accelerating the energy transition for a more sustainable world. To do that, we need to deeply understand our customers, our markets, and our competitors. That is where you come in.

We have a 13 month FTC maternity opportunity for an Insights & Research Lead in our Leeds office. As Insights & Research Lead, you will shape how ENGIE Energy Supply UK listens, learns, and acts. Your work will directly influence strategic decisions, customer experience, and business growth.

Summary Of What You Will Do

• Lead end-to-end customer and competitor insight projects, delivering clear recommendations to senior stakeholders.


• Design and manage annual research programmes, including questionnaire development, agency management, and survey platform testing.


• Own key customer service metrics such as NPS, Customer Satisfaction, and Customer Experience, and drive improvements across the business.


• Develop and manage a Brand Tracker programme to measure market awareness and support executive-level brand positioning.


• Build tools and frameworks to monitor the competitor landscape and identify threats and opportunities for ENGIE.


• Report monthly to key stakeholders on insight programme outcomes and strategic findings.


• Collaborate with Legal, Compliance, and Data Protection teams to ensure all research activity meets internal policies.

What You Will Bring To The Role

• Proven experience managing research and insight projects from scoping through to delivery, ideally in a B2B environment.


• Strong knowledge of the energy industry and the ability to translate complex data into clear, actionable recommendations.


• Experience engaging and influencing stakeholders at executive level with confidence and clarity.


• Excellent analytical skills with the ability to work across multiple data sources simultaneously.


• Proficiency in Microsoft Excel and PowerPoint for reporting and data visualisation.


• A degree-level qualification or equivalent; Market Research Society (MRS) training is a plus.


• A curious, commercially minded mindset with strong attention to detail and a proactive approach.

Location

This is a hybrid role at our Leeds office where you will be based a min of 2 days per week.

What We Offer

• A stimulating and varied role at the heart of strategic decision-making within ENGIE Energy Supply UK.


• A diverse range of missions spanning customer insight, brand, competitor intelligence, and market strategy.


• A collaborative and friendly work environment where your contributions are visible and valued.


• Hybrid working arrangements that support flexibility and a healthy work-life balance.


• Real opportunities for career development within a global energy leader committed to your growth.


• The chance to build something meaningful, launching new insight programmes that shape the future of energy supply.

Our Commitment

At ENGIE, every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are. Join us and be part of the adventure of the century.

ENGIE is committed to equal opportunity. We welcome applications from all backgrounds, regardless of gender, age, ethnicity, disability, sexual orientation, or any other characteristic. Every candidate is evaluated on their skills and potential.

If you need any reasonable adjustments during the recruitment process, please let us know. We are here to make sure the process works for you.

Business Unit: Supply & Energy Management

Division: BP B2B UK

Legal Entity: ENGIE POWER LIMITED

Company Name: ENGIE UK

Minimum Base Salary:

Maximum Base Salary:

Pay Basis: Annual