Internal Sales Executive: Build Relationships & Grow Sales

Macfarlane Group; Newcastle upon Tyne; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

25–27 days holiday

Flexible benefits

Hybrid working

Home setup allowance

Job summary

Macfarlane Packaging is seeking an Internal Sales Executive in Newcastle upon Tyne to build long-term customer relationships, manage enquiries, and drive sales alongside a field-based colleague.

You will handle outbound calls, work toward KPIs, and use MS Dynamics to track activity in a busy, two-person team. The role emphasises relationship-building over one-off telesales and includes a comprehensive benefits package.

Qualifications

• A proven track record of making outbound calls and handling customer enquiries in a customer-focused role.
• Experience of working to sales targets or KPIs.
• At least 12 months' experience in an internal sales, sales support, account management or customer service role.
• Excellent communication and relationship-building skills, with a friendly, professional manner.
• Strong organisational skills, keen eye for detail and ability to juggle priorities in a fast-paced setting.
• Confident using Microsoft Office and CRM systems.
• Experience using Microsoft Dynamics.
• Knowledge of the packaging or distribution sector.

Responsibilities

• Make regular outbound calls to existing and lapsed accounts to strengthen relationships.
• Work towards sales targets alongside your field-based Sales Executive.
• Coordinate with your Sales Executive as a two-person team to ensure tasks are completed efficiently.
• Handle day-to-day customer enquiries and provide timely support in a busy office.
• Develop and maintain strong customer relationships by understanding needs.
• Process orders accurately and manage progression to delivery.
• Use CRM (MS Dynamics) to track leads and monitor sales activity.

Skills

Outbound calling

Sales targets

Customer relationships

CRM systems

Education

Experience in internal sales or customer service

Tools

Microsoft Dynamics

MS Office

Job description

Macfarlane Packaging is seeking an Internal Sales Executive in Newcastle upon Tyne to build long-term customer relationships, manage enquiries, and drive sales alongside a field-based colleague.

You will handle outbound calls, work toward KPIs, and use MS Dynamics to track activity in a busy, two-person team. The role emphasises relationship-building over one-off telesales and includes a comprehensive benefits package.