Inside Sales - Customer Service Specialist BtoB - German Speaker

Osprey Europe Limited; Greater London; Sur place; GBP 32 000 - 40 000; Plein temps

Avantages offerts par ce poste

Perkbox

Flexible work policy

Modern office

Employee discounts on products

Résumé du poste

Helen of Troy is seeking a German-speaking Inside Customer Service Specialist for B2B partners in London. This full-time hybrid role involves handling orders, inquiries, and coordination with sales and logistics to ensure timely deliveries and accurate invoicing.

You will work closely with regional sales, finance, and 3PL partners, using Oracle for order processing. English and German fluency are essential, with French a plus, and UK work authorization required.

Qualifications

• Degree or equivalent experience in Customer Service, B2B Sales, Logistics/Operations.
• Fluent in German and English (spoken and written). French a plus.
• Authorized to work in the United Kingdom on a full-time basis.

Responsabilités

• Deliver outstanding B2B customer service for German-speaking partners via email and phone.
• Manage orders from input to final invoice in the ERP system (Oracle) and send confirmations.
• Coordinate with sales, finance and 3PL to ensure on-time delivery and accuracy.
• Provide and analyze data to support regional sales and forecasts.
• Maintain accurate customer records and resolve order issues promptly.

Connaissances

German language

English language

Logistics knowledge

Order management

Formation

University degree or equivalent in CS/B2B/Logistics

Outils

Oracle

Description du poste

Join our team at Helen of Troy and make an immediate impact on our trusted brands: OXO,Hydro Flask,Osprey,Honeywell,PUR,Braun,Vicks,Hot Tools,Drybar,Curlsmith,Revlon, and Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere every day. Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

Position: Inside Customer Service Specialist BtoB - German Speaker

Brand: Osprey and Hydro Flask

Department: Operations / Customer Services

Work Location: London - Hybrid (3 days a week in Southwark/Waterloo Office required)

Role Type: Full time, Permanent

What you will be doing:

The role will deliver outstanding customer service for Osprey and Hydro Flask German Speaking customers as a Business to Business Customer Service Specialist (via email & telephone) to retail partners, working closely with the regional sales team. You will ensure that customer orders are processed efficiently and accurately and delivered to customers within expected timescales, mitigate risk and work cross functionally with sales, finance, retail partners, 3 PL warehouse partner and logistics to deliver.

Key Responsibilities

• Supporting stock availability & price information requests primarily over email
• Managing retail customer orders from inputting the order until the final invoice in Helen of Troy ERP system (Oracle) and sending order confirmations to Customers.
• Liaising with and supporting sales reps and agents regarding customer accounts, enquiries and order book issues
• Providing and analyzing data and customer performance to sales
• Processing orders placed via the B2B system and inputting other manual orders.
• Recording values of orders and cancellations on relevant internal logs
• Assisting Senior Merchandising Specialist with order processing, depletion and administration
• Amending customer orders to meet requirements (including cancellations)
• Dealing with non-conformity issues
• Ensuring appropriate carriage charges, discounts and product catalogues are applied to orders
• Keeping customer records up to date
• Supporting sales reps and retail partners in identifying risks, potential and relevant action points to jointly maximise conversion and overall performance, including attending recurring meetings
• Compiling weekly forecasts for the warehouses as to what we expect to release in pieces and value.
• Providing detailed feedback to CS Manager on any factor potentially affecting monthly or quarterly performance
• Monitoring orders pre season or otherwise on the system daily, ensuring they are passed to the warehouse at the appropriate time to meet customer delivery dates and shipping targets.
• Supporting Supply Chain Outbound to ensure that customer delivery requirements are met.
• Planning pallets split (ship sets) based on transport method.
• Identifying any blocking issue (credit hold, cash in advance, stock availability, etc.) preventing order from being released to warehouse, follow up actions and elevate if needed.
• Communicating with customers about deliveries; arranging booking slots if required
• Monitor order preparation and collection to ensure they are completed on time and to the required quality standards, maintaining close communication with the 3PL partner to secure successful delivery.
• Generation of shipping documents: pro-forma Invoices, picklists, and returns etc.
• Manage VAS (Value-added services) activities with the warehouse.
• Keep up-to-date instructions and solve potential challenges, continuously looking for efficiency opportunities.
• Customer Care / After Sales, registering Customer complaints and investigate them with warehouses (missing quantity, damages, wrong delivery address, etc.).
• Provide timely order updates to customers, proactively flagging any changes, and resolve complaints promptly with effective solutions and follow‑up.
• Monitor on-time deliveries and support business to reach monthly sales results.

Skills needed to be successful in this role:

Knowledge in logistics and transportation and order management Fluent in German and in English (spoken and written), French a plus. Excitement about joining a mid-size yet growing company with fast-growing brands! A self-starter who uses their own initiative, a problem solver, and effective communicator that is customer centric, and results orientated

Minimum Qualifications:

Degree or equivalent experience in Customer Service, B2B Sales, Logistics/ Operations. 2 plus years’ expertise in customer service B2B (within the FMCG space would be preferred) Authorized to work in the United Kingdom on a full‑time basis

What do we offer?

• Competitive compensation package depending on experience and skills
• Flexible work policy with regards to working hours and work from home
• Increased flexi-days package after 1 year of service
• Perkbox
• Modern office with collaborative workspaces
• Employee assistance counselling line
• Employee discounts on all our EMEA products
• Lunch and Learns
• Company closure between Christmas and New Year’s
• Employee Stock Purchase Plan
• The chance to work in an international, diverse, and inclusive environment!

Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands! Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.

Founded in 1968, Helen of Troy is a leading global consumer products company with operations across North America, South America, Europe, and Asia. Our portfolio includes trusted brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June – many of which rank among the top brands in their consumer goods categories. We grow and strengthen our brands through innovation, operational excellence, and a collaborative culture focused on delivering exceptional products and experiences for consumers worldwide. The above statements are intended to describe the general nature and level of work performed and are not intended to be an exhaustive list of responsibilities. Management reserves the right to modify the duties and responsibilities of the position at any time.

Why Join Helen of Troy? We are proudly powered by our exceptional people, who feel and act like passionate owners. Every day, their experience and skills build superb businesses and create best‑in‑class capabilities in every corner of our company. We cultivate careers and celebrate our shared success as we create long‑term sustainable value together. With over 50 years of experience, we are just getting started. We elevate lives. We soar together. We are Helen of Troy. #WeAreHelenofTroy #Elevating Lives #SoaringTogether