Inside Sales Coordinator

Samskip; Ipswich; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Health cover

25 days annual leave

Pension scheme

UK right to work

Job summary

Samskip in Ipswich is seeking an Inside Sales Coordinator to join our ambitious Sales team. You will manage customer enquiries, prepare quotations and support new business opportunities, ensuring a professional and high-quality service at every stage.

You will collaborate with Sales, Customer Service and Operations to grow Samskip’s multimodal business across defined areas, maintain CRM records and contribute to revenue growth.

Qualifications

• Customer-focused and commercially aware with strong written and verbal communication.
• Ability to communicate confidently with customers and internal teams.
• Quick to learn new systems, processes, services and market requirements.
• Organised, detail-oriented and able to manage multiple priorities.

Responsibilities

• Manage and respond to customer enquiries relating to pricing, quotations, services and information.
• Support the wider Sales team by prioritising enquiries and activities in line with objectives.
• Prepare quotations, follow up on sales leads and support conversion of new opportunities.
• Handle enquiries from new and existing customers, including quotation requests and sales support.
• Identify opportunities to cross-sell and up-sell Samskip services.
• Maintain accurate customer activity records within the CRM system.
• Work with Customer Service, Operations and Finance to ensure seamless delivery.
• Assist onboarding of new business, including SOPs and launch meetings.
• Help resolve escalated customer issues with internal teams and timely communication.
• Ensure documentation and service information are kept up to date in systems.
• Represent Samskip professionally, reflecting values and brand in communications.

Skills

Proactive

Commercially minded

Customer-focused

Strong communicator

Quick learner

Collaborative

Organised

Ambitious

Job description

Job description

Samskip is a leading international logistics company delivering sustainable, multimodal transport solutions across Europe and beyond. With a strong network spanning short-sea, road, rail and inland waterway services, Samskip provides reliable, cost-effective and environmentally conscious logistics solutions for customers across multiple industries. Operating across 24 countries, with more than 1,450 employees, Samskip is one of Europe’s largest and most innovative transport companies. Our integrated European network enables us to connect customers efficiently while supporting the transition towards more sustainable supply chains.

We are looking for a proactive and commercially minded Inside Sales Coordinator to join our ambitious Sales team in Ipswich. This is an exciting opportunity for someone who is passionate about logistics, enjoys building customer relationships and thrives in a fast-paced, customer-focused environment. Working closely with the Sales Manager, Inside Sales colleagues, Customer Service and Operations teams, you will help develop and grow Samskip’s multimodal business across defined geographic and/or product areas.

The successful candidate will play an important role in managing customer enquiries, preparing quotations, supporting new business opportunities and ensuring customers receive a professional, responsive and high-quality service at every stage.

Job requirements

The ideal candidate will be customer-focused, commercially aware and confident communicating with customers both verbally and in writing. They will be motivated by sales opportunities, comfortable working collaboratively and able to manage multiple priorities effectively.

We are looking for someone who is:

• Proactive: takes initiative, anticipates customer needs and looks for ways to improve efficiency and service.
• Commercially minded: able to identify opportunities, follow up leads and contribute to revenue growth.
• Customer-focused: committed to delivering a high standard of service and building long-term customer relationships.
• A strong communicator: confident handling customer enquiries, quotations and internal communication professionally.
• A quick learner: able to adapt quickly to new systems, processes, services and market requirements.
• Collaborative: works effectively with colleagues across Sales, Customer Service, Operations and other departments.
• Organised and detail-oriented: able to manage quotations, CRM updates, reporting and follow-up activity accurately.
• Ambitious and results-driven: motivated to support business growth and contribute to the wider success of the Sales team.

Job responsabilities

• Manage and respond to customer enquiries relating to pricing, quotations, services and general information in a timely, accurate and professional manner.
• Support the wider Sales team by prioritizing enquiries and activities in line with business objectives and company strategy.
• Prepare quotations, follow up on sales leads and support the conversion of new business opportunities.
• Handle enquiries from both new and existing customers, including quotation requests, cold calling, tender preparation, sales presentations and general sales support.
• Identify opportunities to cross-sell and up-sell Samskip services within the existing customer portfolio.
• Maintain accurate and up-to-date customer activity records within the CRM system.
• Work closely with Customer Service, Operations, Finance and other internal departments to ensure seamless service delivery for new and existing customers.
• Support the onboarding of new business, including the implementation of SOPs, credit requests, internal handovers and launch meetings where required.
• Assist in resolving escalated customer complaints by working collaboratively with internal teams and communicating with customers in a professional and timely manner.
• Ensure customer documentation, service information and operational requirements are maintained accurately within relevant systems.
• Act as a professional ambassador for Samskip, ensuring all customer communication reflects the company’s values, service standards and brand reputation.

Job benefits

• Hybrid working: 3 days in office 2 days at home
• BUPA/Healthshield/Life cover as standard
• 25 days annual leave excl bank holidays
• Comprehensive pension scheme
• UK right to work required