Customer Service Coordinator - Shipping & Logistics

Confidential; Felixstowe; On-site; GBP 22,000 - 28,000; Full time

Job summary

Confidential is seeking an experienced Customer Service Coordinator in Felixstowe. You will be the key contact for customers, handling bookings, ensuring details are captured accurately, and maintaining professional communication from start to finish.

The role focuses on building strong client relationships, resolving queries, and collaborating with internal teams to meet customer requirements. A genuine passion for service and attention to detail is essential.

Qualifications

• Experience delivering excellent customer service.
• Shipping & logistics experience preferred.
• Strong written and verbal communication.
• Interpersonal and relationship-building skills.
• High accuracy and attention to detail.
• Ability to manage multiple priorities.
• Positive and determined approach.
• Confident in building relationships with customers and colleagues.

Responsibilities

• Liaising with customers and clients regarding bookings.
• Ensuring booking details are captured accurately and within agreed timescales.
• Building and maintaining strong relationships with key clients.
• Providing a professional and responsive customer service.
• Handling customer queries and resolving issues where required.
• Working closely with internal teams to ensure customer requirements are met.
• Maintaining accurate records and ensuring information is kept up to date.
• Supporting the wider team to ensure the smooth running of customer accounts.

Skills

Customer service

Shipping & logistics

Communication

Relationship-building

Attention to detail

Multi-tasking

Proactive

Teamwork

Job description

Time Appointments are working with a successful and growing business in Felixstowe who are looking for an experienced Customer Service Coordinator to join their team.

You'll be the key point of contact for customers and clients, handling bookings, ensuring information is captured accurately and keeping communication clear and professional from start to finish.

Key Duties & Responsibilities:

• - Liaising with customers and clients regarding bookings
• - Ensuring booking details are captured accurately and within agreed timescales
• - Building and maintaining strong relationships with key clients
• - Providing a professional and responsive customer service
• - Handling customer queries and resolving issues where required
• - Working closely with internal teams to ensure customer requirements are met
• - Maintaining accurate records and ensuring information is kept up to date
• - Supporting the wider team to ensure the smooth running of customer accounts

Skills & Experience Required:

• - A genuine passion for delivering excellent customer service
• - Previous experience within Shipping & Logistics is preferred
• - Strong written and verbal communication skills
• - Excellent interpersonal and relationship-building skills
• - A high level of accuracy and attention to detail
• - The ability to manage multiple priorities in a busy environment
• - A motivated, positive and determined approach
• - The confidence to build strong working relationships with customers and colleagues

Customer service is at the heart of this business, and they're looking for someone who genuinely enjoys building relationships, solving problems and making sure customers receive the service they expect.

This is a great opportunity to join a business that takes pride in its customer service and genuinely values the relationships it builds with its clients.

If you're an experienced customer service professional with a background in shipping or logistics and are looking for your next challenge, we'd love to hear from you.