Inside Sales Advisor

Johnson Controls; Manchester; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Commission

Pension up to 7% matched

Life assurance

Employee discounts

Training opportunities

Career development

Cycle to work scheme

Job summary

Johnson Controls in Manchester is seeking an Inside Sales Advisor to maximize sales opportunities for residential customers. You will guide customers on smart home security systems and upgrade existing customers over the phone, within a collaborative team.

You'll engage with leads, process opportunities in Salesforce, and maintain strong relationships across departments while meeting targets and KPI expectations.

Qualifications

• Experience in customer service or sales is preferred.
• Strong verbal and written communication skills.
• Able to work in a team and manage own workload.
• Must meet targets and KPIs.
• Tele Sales experience is advantageous but training provided.

Responsibilities

• Advise customers on the best smart home security systems over the phone.
• Promote products to existing residential customers and handle upgrades.
• Process leads and opportunities using Salesforce.
• Collaborate with internal and external teams to ensure customer satisfaction.

Skills

Customer service

Verbal communication

Written communication

Team player

Targets/KPIs

Tele sales

Outlook

Word

Excel

Internal systems

Tools

Salesforce

Job description

Job Description

What you will do

As an inside sales advisor, you will maximize sales opportunities of market-leading security systems to existing residential customers. Working within a team of established sales advisors, you will advise customers moving property as to the best smart home security system to suit their needs as well as providing upgrades for existing customers over the phone.

What we offer

• Competitive salary and commission
• Paid holidays and sick pay
• Comprehensive benefits package including pension up to 7% matched contribution, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
• Extensive product and on the job/cross training opportunities with outstanding resources available
• Encouraging and collaborative team environment
• Career development through various career ladders including Customer Service
• Dedication to safety through our Zero Harm policy
• Access to business resource groups
• Training on our company values

How you will do it

As an Inside Sales Advisor, your role involves assisting domestic customers with their home security needs in a polite and professional manner. You'll promote our brand to existing and potential customers, providing accurate information on products and procedures. Your responsibilities include handling administration tasks related to processing leads and opportunities using Salesforce. Additionally, you'll cultivate strong relationships with both internal and external departments.

What we look for

• Computer literate - to be able to use outlook, word, excel, and internal systems (training will be provided on these)
• Excellent customer service skills to provide a customer first experience.
• Excellent verbal and written communication skills
• Be able to work as part of a team but also manage own workload.
• Be able to work to targets and meet KPI's set.
• Tele sales experience would be an advantage nut not necessary as thorough training provided.

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