Inside Sales Advisor

jci; Manchester; Presencial; GBP 26.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary & commission

Pension up to 7% matched

Life assurance

Employee discounts including Johnsons'

Cross training opportunities

Career development

Zero Harm safety policy

Employee referral scheme

Cycle to work scheme

Discount on Johnson Controls security

Descripción de la vacante

Johnson Controls is seeking an Inside Sales Advisor to maximize opportunities for market-leading security systems with residential customers. Working with an established team, you will advise customers moving property on suitable smart home security systems and upgrade existing customers over the phone.

You will handle leads via Salesforce, build strong relationships across departments, and contribute to a supportive, target-driven sales environment with comprehensive training and benefits.

Formación

• Computer literacy including Outlook, Word, Excel and internal systems.
• Excellent customer service skills to provide a customer-first experience.
• Strong verbal and written communication skills.
• Ability to work in a team and manage own workload.
• Ability to work to targets and meet KPIs.
• Tele sales experience is an advantage but training is provided.

Responsabilidades

• Inside Sales Advisor for domestic customers, promoting smart home security systems over the phone.
• Advise customers moving property on best systems and provide upgrades to existing customers.
• Handle administration tasks related to processing leads and opportunities using Salesforce.
• Cultivate strong relationships with internal and external departments.

Conocimientos

Outlook

Word

Excel

Customer service

Verbal & written communication

Team player / workload management

Target driven / KPI achievement

Tele sales experience (advantage)

Herramientas

Salesforce

Descripción del empleo

Job Description

What you will do

As an inside sales advisor, you will maximize sales opportunities of market-leading security systems to existing residential customers. Working within a team of established sales advisors, you will advise customers moving property as to the best smart home security system to suit their needs as well as providing upgrades for existing customers over the phone.

What we offer

• Competitive salary and commission
• Paid holidays and sick pay
• Comprehensive benefits package including pension up to 7% matched contribution, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
• Extensive product and on the job/cross training opportunities with outstanding resources available
• Encouraging and collaborative team environment
• Career development through various career ladders including Customer Service
• Dedication to safety through our Zero Harm policy
• Access to business resource groups
• Training on our company values

How you will do it

As an Inside Sales Advisor, your role involves assisting domestic customers with their home security needs in a polite and professional manner. You'll promote our brand to existing and potential customers, providing accurate information on products and procedures. Your responsibilities include handling administration tasks related to processing leads and opportunities using Salesforce. Additionally, you'll cultivate strong relationships with both internal and external departments.

What we look for

• Computer literate - to be able to use outlook, word, excel, and internal systems (training will be provided on these)
• Excellent customer service skills to provide a customer first experience.
• Excellent verbal and written communication skills
• Be able to work as part of a team but also manage own workload.
• Be able to work to targets and meet KPI’s set.
• Tele sales experience would be an advantage nut not necessary as thorough training provided.

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