Inside Sales Advisor

YDU JC Air Cond & Ref Inc.- Dubai; Manchester; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary & commission

Pension up to 7% matched

Life assurance

Employee discounts

Training opportunities

Career development

Zero Harm safety policy

Job summary

Johnson Controls in the UK is seeking an Inside Sales Advisor to maximise sales of market-leading security systems to existing residential customers. You will advise customers relocating properties on the best smart home security solutions and upgrade existing customers over the phone.

You will promote the brand, provide accurate information, and manage leads and opportunities in Salesforce while liaising with internal and external departments.

Qualifications

• Experience in customer service or sales is preferred.
• Tele sales experience would be an advantage but training is provided.
• Excellent verbal and written communication skills.
• Ability to work as part of a team and manage own workload.
• Ability to meet targets and KPIs.

Responsibilities

• Maximise sales opportunities of security systems for existing residential customers.
• Advise customers relocating property on the best smart home security solutions.
• Handle leads and opportunities using Salesforce and coordinate with internal/external teams.

Skills

Customer service

Sales experience

Teamwork

Strong communication

Telephone sales

Tools

Salesforce

Job description

Job Description

What you will do As an inside sales advisor, you will maximize sales opportunities of market-leading security systems to existing residential customers. Working within a team of established sales advisors, you will advise customers moving property as to the best smart home security system to suit their needs as well as providing upgrades for existing customers over the phone.

What we offer

• Competitive salary and commission
• Paid holidays and sick pay
• Comprehensive benefits package including pension up to 7% matched contribution, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
• Extensive product and on the job/cross training opportunities with outstanding resources available
• Encouraging and collaborative team environment
• Career development through various career ladders including Customer Service
• Dedication to safety through our Zero Harm policy
• Access to business resource groups
• Training on our company values

How you will do it

As an Inside Sales Advisor, your role involves assisting domestic customers with their home security needs in a polite and professional manner. You'll promote our brand to existing and potential customers, providing accurate information on products and procedures. Your responsibilities include handling administration tasks related to processing leads and opportunities using Salesforce. Additionally, you'll cultivate strong relationships with both internal and external departments.

What we look for

• Computer literate - to be able to use outlook, word, excel, and internal systems (training will be provided on these)
• Excellent customer service skills to provide a customer first experience.
• Excellent verbal and written communication skills
• Be able to work as part of a team but also manage own workload.
• Be able to work to targets and meet KPI’s set.
• Tele sales experience would be an advantage nut not necessary as thorough training provided. #LI-MH1 #LI-onsite

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.