Inpatient Bookings Administrator

Nuffield Health Guildford Hospital; East Midlands; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

free gym membership

health assessments

retail discounts

pension options

Job summary

Nuffield Health Derby Hospital is seeking a part-time Bookings Administrator to manage high volumes of referral-to-appointment requests. You will ensure timely administration, accurate data handling and contribute to a positive patient experience.

The role requires NVQ level 2 in Business and Administration or equivalent, plus experience in a customer-facing environment. Join a charity with a broad network of hospitals and wellbeing services.

Qualifications

• Customer-facing environment experience preferred.
• Attention to detail and data accuracy in admin tasks.
• Able to manage multiple admin tasks and deadlines.

Responsibilities

• Bring empathy, sympathy and sensitivity to the role.
• Ensure complex administration and support meets required standards and timescales.
• Maintain data accuracy using the appropriate system and format.
• Prepare standard and adhoc reports as required by the department.
• Handle appointments bookings and changes.
• Coordinate availability of rooms and consultants.
• Create, alter or cancel clinics to support business needs.

Skills

Customer service experience

Administration support

Education

NVQ level 2 in Business and Administration

Job description

Bookings Administrator Derby Hospital | Administration | Permanent | Part Time | £25,038 per annum pro rata 21 hours per week

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.

We are looking for a Bookings Administrator in our Derby Hospital who will be responsible administering a large volume of email requests from referrals to appointments, ensuring the hospital meets its service deliverables whilst exceeding customer expectations. Preferably you will hold a NVQ level 2 in Business and Administration or equivalent and experience of working in a customer facing environment, to help us build a healthier nation.

Key Responsibilities

• Bring empathy, sympathy and sensitivity to the role.
• Ensure complex administration and support, meets the required standards and timescales.
• Have attention to detail ensuring all data/information is accurate using the appropriate system and format.
• To prepare standard and adhoc reports as required and required by the department.
• Handle appointments bookings and changes.
• Co-ordinate availability of rooms and consultants.
• Create, alter or cancel clinics as required to support business needs.

Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. At Nuffield Health, we take care of what’s important to you.

Benefits

• free gym membership
• health assessments
• retail discounts
• pension options

Join Nuffield Health and create the future you want, today.

Nuffield Health, is the UK’s largest healthcare charity. For over 60 years, we’ve been working to make the UK fitter, healthier, happier and stronger. All for the public benefit. We do this through our family of 31 award-winning hospitals, 113 fitness and wellbeing centres, healthcare clinics and over a 100 workplace wellbeing services. As a charity, we reinvest all our income into our services, into pioneering improvements in care, and most importantly into our social impact programmes, which are designed to support people who would not normally be able to afford or access our services. Its all part of our mission to give everyone the care they need and to build a healthier nation.