Innovation Hub Receptionist: Front Desk & Startups Support

Aston University; Birmingham; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Training and development opportunities

25 days annual leave

Staff discounts on activities andretai

Family-friendly policies

On-site gym and swimming pool

Job summary

Aston University is seeking a Business Hub Receptionist to deliver a welcoming and professional service at the Aston Business Hub in Birmingham. You will be the first point of contact for tenants, visitors, staff and students, handling calls, emails and visitor bookings while supporting security checks and pass issuance.

The role requires GCSE-level education, proven reception or admin experience, and excellent communication. Experience with MS Office and a PC-based switchboard is advantageous.

Qualifications

• Good general education to GCSE level or equivalent.
• Proven reception or administrative experience.
• Excellent interpersonal and communication skills.
• Confidence using Microsoft Office, a professional telephone manner and ability to work independently and collaboratively.
• Ability to handle challenging situations calmly and maintain confidentiality and security.
• Customer service qualification and familiarity with PC-based switchboard advantageous.

Responsibilities

• Be the first point of contact for tenants, visitors, staff and students.
• Manage telephone and email enquiries.
• Arrange visitor bookings and issue passes.
• Help tenants connect with relevant University colleagues.
• Undertake initial security ID checks and report faults.
• Maintain a welcoming reception area and provide flexible cover for other sites.

Skills

Customer service

Interpersonal skills

Communication

Telephone manner

Teamwork

Education

GCSE level or equivalent

Customer service qualification

Tools

Microsoft Office

Job description

Aston University is seeking a Business Hub Receptionist to deliver a welcoming and professional service at the Aston Business Hub in Birmingham. You will be the first point of contact for tenants, visitors, staff and students, handling calls, emails and visitor bookings while supporting security checks and pass issuance.

The role requires GCSE-level education, proven reception or admin experience, and excellent communication. Experience with MS Office and a PC-based switchboard is advantageous.