Front of House Receptionist | Welcoming Tenant Experience

Digital Waffle; Birmingham; On-site; GBP 25,000 - 27,000; Full time

Job summary

Digital Waffle in Birmingham City Centre is seeking a highly organised Corporate Receptionist to join our front of house team in a newly refurbished office building. You will be the first point of contact for tenants, ensuring an excellent visitor experience and a service-focused approach.

Responsibilities include greeting visitors, coordinating tenant moves, liaising with vendors, and handling admin tasks while maintaining a welcoming reception area and supporting safety protocols.

Qualifications

• Minimum 2 years in customer service or front of house (office or hospitality).
• Excellent communication and interpersonal skills.
• Strong organisational and time management abilities.
• Proficient in Microsoft Office Suite.
• Able to work independently and as part of a team.
• Positive, proactive approach and commitment to service excellence.

Responsibilities

• Welcome visitors with a warm and professional manner.
• Manage tenant relations: address enquiries, coordinate moves in/out, foster positive relationships.
• Maintain a professional and welcoming reception area.
• Liaise with vendors for repairs, maintenance, and upgrades.
• Handle administrative tasks such as scheduling appointments, preparing reports, and maintaining records.
• Be the first point of contact during emergencies and implement safety protocols.

Skills

Excellent communication

Tenant relations

Organisational skills

Time management

Microsoft Office

Independent & team player

Positive & proactive attitude

Customer service experience

Tools

Microsoft Office Suite

Job description

Digital Waffle in Birmingham City Centre is seeking a highly organised Corporate Receptionist to join our front of house team in a newly refurbished office building. You will be the first point of contact for tenants, ensuring an excellent visitor experience and a service-focused approach.

Responsibilities include greeting visitors, coordinating tenant moves, liaising with vendors, and handling admin tasks while maintaining a welcoming reception area and supporting safety protocols.