Front Desk & Admin Coordinator — Customer-Facing Reception

Bruntwood SciTech; Birmingham; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

28 days holiday with Birthday off

Volunteer time (24 hours/year)

Sabbatical up to 12 months

Healthcare cash plan

Life assurance

Up to 8% matched pension

Discounts & cashback

Enhanced maternity / shared parental

Interest free learning loans

Job summary

Bruntwood is recruiting for an Office Administrator at our Birmingham Health Innovation Campus. You will handle enquiries, manage invoices, greet visitors, and support sales activities while coordinating viewings and maintaining customer data.

You will join a friendly team with a focus on wellbeing, continuous improvement, and a broad benefits package. The role requires accuracy, a proactive attitude, and excellent communication with customers and colleagues.

Qualifications

• Admin experience is essential, daily management of enquiries inbox.
• Ability to adapt in a fast-paced, developing organisation.
• Strong attention to detail and proactive, customer-focused mindset.
• Excellent communication and personable approach.

Responsibilities

• Manage enquiries inbox and invoice system.
• Ensure facilities and repair jobs are tracked in the systems.
• Be the first point of contact for customers and visitors.
• Coordinate new customer viewings to support sales.
• Record customer insights and update systems for sales and retention.
• Collaborate with colleagues across Bruntwood and other departments.
• Promote wellbeing in the workplace as a role model.
• Focus on continuous improvement to simplify processes for customers.

Skills

Admin experience

Attention to detail

Communication skills

Customer service oriented

Job description

Bruntwood is recruiting for an Office Administrator at our Birmingham Health Innovation Campus. You will handle enquiries, manage invoices, greet visitors, and support sales activities while coordinating viewings and maintaining customer data.

You will join a friendly team with a focus on wellbeing, continuous improvement, and a broad benefits package. The role requires accuracy, a proactive attitude, and excellent communication with customers and colleagues.