Innkeepers Collection Night Porter

White Hart Hotel; Hook; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Pension

28 days holidays

Discounts

Free shares

Employee helpline

Job summary

White Hart Hotel in Hook, United Kingdom, is seeking a Night Porter for overnight shifts (11pm–7am). You will greet guests, handle late arrivals, and maintain a safe, welcoming environment. Duties include basic front-of-house tasks, breakfast setup, and assisting with security procedures. DBS check is required as part of recruitment.

You will be part of a friendly hotel team, ensuring guests enjoy a clean, comfortable stay and receive great service during overnight hours.

Qualifications

• Guest service oriented approach.
• Ability to work independently and lone shifts.
• Attention to safety and security protocols.
• Strong communication with guests and colleagues.
• Collaborative team contributor.

Responsibilities

• Be the first point of contact for late arrivals and walk-ins.
• Provide a warm, friendly welcome to all guests.
• Perform front-of-house tasks and assist with breakfast setup for the next day.
• Maintain guest and business safety and security at all times.
• Assist in evacuations during emergencies if required.
• Answer calls and handle guest enquiries to ensure a smooth stay.

Skills

Guest service

Independence

Attention to detail

Communication

Team player

Job description

Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you. This is an overnight position, with shifts typically ranging from 11pm to 7am (depending on the site). Successful applicants will be required to undergo a Disclosure and Barring Service (DBS) check as part of the recruitment process.

WHAT YOU'LL DO IN THIS ROLE:

• Be the first point of contact when checking in late arrivalsand walk-ins.
• Ensure a warm, friendly and genuine welcome to all guests.
• The role is varied and, depending on your site, may include:cleaning tasks within the front of house, external and breakfast areas, settingup the meeting room(s) and breakfast for the next day
• You’ll ensure guest and business safety and security is toppriority at all times.
• In the event of a fire, evacuating all guests and team fromthe business safely and quickly
• Answer telephone enquiries and deal with guestcomplaints to ensure everyone enjoys their stay.

WHAT WE LOOK FOR IN OUR NIGHT PORTERS:

• Passionate about guest care
• Comfortable working independently and lone working
• A can-do attitude
• Professionalism under pressure
• Great eye for detail
• Enjoys and wants to be an active member of a team
• Excellent verbal communication
• An understanding of what excellent guest service looks like

WHAT'S IN IT FOR ME?

• Flexible shifts - to fit around the other important things in life.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands.Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• Wagestream– afinancial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment - fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!

On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

At M&B, we want people to be supported, valued,able to be themselves and work in a great team. Join us and help us makeevery guest feel truly welcome.

Compensation: Competitive salary