Hotel Staff

Toby Carvery - Willerby Village; Willerby; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

Flexible shifts

33% dining discount across brands

Wagestream access

Team socials

Pension

28 days holiday

Free shares

Employee helpline

Job summary

Toby Carvery - Willerby Village in the United Kingdom is seeking a friendly Night Porter to welcome guests and support safe operations during overnight hours. You’ll be the first point of contact for late arrivals and walk-ins, with a strong focus on guest care and security.

Typical shifts are overnight, with hours around 11pm to 7am, and you may perform front-of-house cleaning, breakfast setup and occasional meeting room prep. DBS check is part of recruitment.

Qualifications

• DBS check required as part of the recruitment process.
• Experience in guest-facing roles a plus.
• Ability to work overnight and lone shifts.

Responsibilities

• Be the first point of contact when checking in late arrivals and walk-ins.
• Ensure a warm, friendly and genuine welcome to all guests.
• Carry out front-of-house cleaning tasks and breakfast setup as needed.
• Ensure guest and business safety and security is top priority.
• Evacuate guests and team safely in the event of a fire.
• Answer telephone enquiries and handle guest complaints to ensure a positive stay.

Skills

Guest service excellence

Independent worker

Excellent communication

Flexibility

Job description

Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you. This is an overnight position, with shifts typically ranging from 11pm to 7am (depending on the site). Successful applicants will be required to undergo a Disclosure and Barring Service (DBS) check as part of the recruitment process.

WHAT YOU'LL DO IN THIS ROLE:

• Be the first point of contact when checking in late arrivalsand walk-ins.
• Ensure a warm, friendly and genuine welcome to all guests.
• The role is varied and, depending on your site, may include:cleaning tasks within the front of house, external and breakfast areas, settingup the meeting room(s) and breakfast for the next day
• You’ll ensure guest and business safety and security is toppriority at all times.
• In the event of a fire, evacuating all guests and team fromthe business safely and quickly
• Answer telephone enquiries and deal with guestcomplaints to ensure everyone enjoys their stay.

WHAT WE LOOK FOR IN OUR NIGHT PORTERS:

• Passionate about guest care
• Comfortable working independently and lone working
• A can-do attitude
• Professionalism under pressure
• Great eye for detail
• Enjoys and wants to be an active member of a team
• Excellent verbal communication
• An understanding of what excellent guest service looks like

WHAT'S IN IT FOR ME?

• Flexible shifts - to fit around the other important things in life.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands.Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• Wagestream– afinancial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment - fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!

On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

At M&B, we want people to be supported, valued,able to be themselves and work in a great team. Join us and help us makeevery guest feel truly welcome.

#IKC

Compensation: Minimum Wage