Innkeeper's Collection Night Porter

Miller & Carter; Milford; In loco; GBP 21.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

33% brand discount

Wagestream

Pension

28 days holiday

Free shares

Employee helpline

Descrizione del lavoro

Miller & Carter is seeking an attentive overnight front-of-house team member to provide a warm welcome and smooth service.

You will handle late arrivals, walk-ins, and phone inquiries while maintaining safety, cleanliness, and a high standard of guest care. The role emphasizes independence, teamwork, and a positive attitude in a fast-paced dining environment.

Competenze

• Great guest care and service focus.
• Willingness to work overnight shifts and DBS check.
• Comfortable working independently and as part of a team.
• Positive, can-do attitude under pressure.
• Clear verbal communication and attentiveness to guests.

Mansioni

• Be the first point of contact for late arrivals and walk-ins, ensuring a warm welcome.
• Maintain a friendly, genuine reception for all guests.
• Assist with front-of-house tasks, including cleaning fronts & breakfast areas and setting up meeting rooms for the next day.
• Ensure guest and business safety and security at all times, including fire evacuation procedures.
• Answer telephone inquiries and handle guest complaints to maintain high guest satisfaction.
• Demonstrate passion for guest care and contribute to a supportive team environment.

Conoscenze

Guest service

Communication

Team player

Attention to detail

Reliability

Punctuality

Descrizione del lavoro

• Be the first point of contact when checking in late arrivals and walk-ins.
• Ensure a warm, friendly and genuine welcome to all guests.
• The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
• You'll ensure guest and business safety and security is top priority at all times.
• In the event of a fire, evacuating all guests and team from the business safely and quickly
• Answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.

  Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.

• This is an overnight position, with shifts typically ranging from 11pm to 7am (depending on the site). Successful applicants will be required to undergo a Disclosure and Barring Service (DBS) check as part of the recruitment process.,
• Passionate about guest care
• Comfortable working independently and lone working
• A can-do attitude
• Professionalism under pressure
• Great eye for detail
• Enjoys and wants to be an active member of a team
• Excellent verbal communication
• An understanding of what excellent guest service looks like

  Salary Competitive Salary

• 1. Hours Full Time,
• Flexible shifts - to fit around the other important things in life.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we've got you covered.
• Wagestream - a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment - fun, laughs and lifelong friends!
• Team Socials - work hard, play hard!
• On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you. At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.