Innkeeper's Collection Night Porter

Miller & Carter; Brereton Green; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Pension

28 days paid holiday

High-street shopping discounts

Free shares

Job summary

Miller & Carter is seeking an overnight host to welcome guests with warmth and professionalism. You will check in late arrivals and walk-ins, assist with front-of-house duties, and help prepare breakfast setups. The role requires independent work, a can-do attitude, and a focus on safety and guest satisfaction.

You'll be responsible for answering enquiries, handling guest concerns, and contributing to a friendly, safe environment. An DBS check is part of recruitment.

Qualifications

• Be the first point of contact when checking in late arrivals and walk-ins.
• Ensure a warm, friendly and genuine welcome to all guests.
• Passionate about guest care.
• Comfortable working independently and lone working.
• A can-do attitude.
• Professionalism under pressure.
• Excellent verbal communication.

Responsibilities

• Be the first point of contact when checking in late arrivals and walk-ins.
• Ensure a warm, friendly and genuine welcome to all guests.
• Depending on site, cleaning tasks in front of house, external and breakfast areas, setting up meeting rooms and breakfast for the next day.
• Ensure guest and business safety and security is top priority at all times.
• In the event of a fire, evacuating all guests and team safely and quickly.
• Answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.
• Join us and help us make every guest feel truly welcome.
• Love dining out? Enjoy a 33% discount across all our brands.

Skills

Guest service

Communication

Team player

Attention to detail

Flexibility

Job description

• Be the first point of contact when checking in late arrivals and walk-ins.
• Ensure a warm, friendly and genuine welcome to all guests.
• The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
• You'll ensure guest and business safety and security is top priority at all times.
• In the event of a fire, evacuating all guests and team from the business safely and quickly
• Answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.

  Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.

• This is an overnight position, with shifts typically ranging from 11pm to 7am (depending on the site). Successful applicants will be required to undergo a Disclosure and Barring Service (DBS) check as part of the recruitment process.,
• Passionate about guest care
• Comfortable working independently and lone working
• A can-do attitude
• Professionalism under pressure
• Great eye for detail
• Enjoys and wants to be an active member of a team
• Excellent verbal communication
• An understanding of what excellent guest service looks like

  Salary Competitive Salary

• 1. Hours Full Time,
• Flexible shifts - to fit around the other important things in life.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we've got you covered.
• Wagestream - a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment - fun, laughs and lifelong friends!
• Team Socials - work hard, play hard!
• On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you. At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.