Innkeepers Collection Night Porter

Mitchells & Butlers PLC; Lowdham CP; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

33% dining discount across brands

Wagestream – access earned pay

Pension

28 days paid holiday

Free shares

Employee helpline

Job summary

Mitchells & Butlers PLC is seeking a Night Porter to welcome guests arriving late and support front-of-house operations. The role involves checking in late arrivals, maintaining a warm atmosphere, and performing light cleaning duties around the front of house and breakfast areas.

You will prioritise guest safety, be comfortable working alone, and handle enquiries with professionalism. DBS check is required as part of recruitment.

Qualifications

• Passionate about guest care.
• Comfortable working independently and lone working.
• High level of professionalism under pressure.
• Strong communication skills and attention to detail.

Responsibilities

• Be the first point of contact when checking in late arrivals and walk-ins.
• Ensure a warm, friendly welcome to all guests.
• Carry out front of house cleaning tasks and breakfast setup as required.
• Maintain guest safety and security at all times.
• Promptly evacuate guests and staff in the event of an incident.
• Answer telephone enquiries and handle guest complaints to ensure a positive stay.

Skills

Guest care

Lone working

Can-do attitude

Professionalism under pressure

Attention to detail

Team player

Verbal communication

Job description

Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.

This is an overnight position, with shifts typically ranging from 11pm to 7am (depending on the site).

Successful applicants will be required to undergo a Disclosure and Barring Service (DBS) check as part of the recruitment process.

What You’ll Do In This Role

• Be the first point of contact when checking in late arrivals and walk-ins.
• Ensure a warm, friendly and genuine welcome to all guests.
• The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
• You’ll ensure guest and business safety and security is top priority at all times.
• In the event of a fire, evacuating all guests and team from the business safely and quickly
• Answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.

What We Look For In Our Night Porters

• Passionate about guest care
• Comfortable working independently and lone working
• A can-do attitude
• Professionalism under pressure
• Great eye for detail
• Enjoys and wants to be an active member of a team
• Excellent verbal communication
• An understanding of what excellent guest service looks like

WHAT'S IN IT FOR ME?

• Flexible shifts - to fit around the other important things in life.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment - fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!

On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.

#IKC