Infrastructure Support Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Preston; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading company as an Infrastructure Support Engineer in Preston, where you'll innovate and develop solutions alongside technical experts. You'll provide essential support to the NOC team, ensuring incident resolution aligns with procedures. This role involves a 24/7 shift rota, handling network incidents and coordinating with various teams to maintain infrastructure integrity. Enjoy a career that values diversity and offers opportunities for personal growth.

Benefits

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, restaurants, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks.
• Experience within a NOC environment.

Responsibilities

• Handle incoming phone calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

The job description provided is fairly comprehensive but could benefit from improved formatting to enhance readability and clarity. It uses appropriate HTML tags such as

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Below is a refined version with improved formatting:

Infrastructure Support Engineer (Previous Relevant Experience is Required), Preston, Lancashire

Client: Telent

Location: Preston, Lancashire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 5

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working alongside technical experts committed to making a significant impact. Be part of a high-performing team handling complex and critical work to keep the nation's infrastructure connected and protected 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

What you’ll do:

• Handle incoming phone calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Allocate/despatch tickets to support and engineering teams, and other service providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management, liaising with providers, control teams, and field resources.
• Update customers on network incidents.
• Coordinate with utility companies regarding power-related network issues.

Who you are:

You will have previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Excellent communication skills and ability to liaise with all levels of seniority.
• Good understanding of Microsoft Office packages.

What we offer:

A career at Telent offers opportunities across various sectors, roles, technologies, and clients, supporting your development and skill growth. We are committed to creating an inclusive culture that values diversity and ideas, helping everyone thrive at work.

The additional benefits with this role:

• 34 days holiday, including public holidays, with options to buy or sell days, or 26 days plus public holidays with similar options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through the Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

We are dedicated to fostering diversity and inclusion, ensuring everyone feels they belong, can be themselves, and reach their full potential. Our teams reflect the diverse communities we serve.