Helpdesk Support Technician (Previous Relevant Experince is Required)

JR United Kingdom; Basingstoke; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in mission-critical communications seeks a Service Desk Analyst in Basingstoke. This full-time role involves providing customer support, logging incidents, and maintaining relationships. With a focus on career growth, the position offers a competitive salary and various benefits, including a pension scheme and inclusive culture.

Benefits

Growth opportunities across sectors and roles

Inclusive culture valuing diversity

Pension scheme (4-6% match)

Family policies, health support, discounts

Qualifications

• Experience in retail, helpdesk, or similar environments.
• Willingness to learn and adapt.

Responsibilities

• First point of contact for incidents, requests, and queries.
• Logging incidents and requests through online portals.
• Providing excellent customer service.

Skills

Customer Service

Proficiency in Microsoft Office

ITIL awareness

Job description

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Helpdesk Support Technician (Previous Relevant Experience is Required), Basingstoke

Client: Telent

Location:

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Service Desk Analyst

Location: Camberley, GU15 3YL (Office based role)

Working pattern: 4 days on / 4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am)

Job type: Full time, Permanent

Ref: 1405

Salary and Benefits: Competitive starting salary, Uncapped overtime options, 20% shift uplift, at-desk training, 26 days leave, career development

Telent is seeking a Service Desk Analyst (Customer Service Helpdesk Agent) to join our Customer IT Service Centre in Camberley. This role involves supporting our managed service contracts with training and career growth opportunities.

This role follows a 4 days on / 4 days off shift pattern, with 11-hour rotating shifts from our modern office (GU15 3YL).

Our Technology Teams are committed to digital innovation. Join us to help maintain the nation’s critical infrastructure and make a real impact.

Responsibilities include:

• First point of contact for incidents, requests, and queries via multiple channels
• Logging incidents and requests through online portals
• Providing excellent customer service
• Following up and updating customers
• Attending training sessions
• Ordering and scheduling IT spare parts and engineer resources
• Maintaining customer relationships and incident ownership
• Proactively liaising with vendors and managing escalations
• Meeting KPIs set by management

Candidate profile:

Customer service-oriented, with experience in retail, helpdesk, or similar environments. Proficiency in Microsoft Office is required. Technical experience is not mandatory, but a willingness to learn is essential. ITIL awareness is a plus.

What we offer:

• Growth opportunities across sectors and roles
• Inclusive culture valuing diversity
• Pension scheme (4-6% match)
• Family policies, health support, discounts

About Telent:

Leading in mission-critical communications and digital infrastructure, employing over 2,500 staff dedicated to innovation and connectivity. Join us to make a difference and develop your career.