Helpdesk Support Technician (Previous Relevant Experince is Required)

JR United Kingdom; Portsmouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading UK technology company is seeking a Service Desk Analyst to join their Customer IT Service Centre. This role focuses on delivering exceptional customer service and managing incidents in a shift pattern. Candidates should have experience in customer service, with proficiency in Microsoft Office. The position offers opportunities for career growth and a supportive work environment.

Benefits

Career growth opportunities

Company-matched pension

Family-friendly policies

Occupational health support

Discount schemes

Qualifications

• Experience in customer service, call centres, retail, or public sector environments preferred.
• Proficiency in Microsoft Office is required.

Responsibilities

• Logging incidents and requests via online portals.
• Providing consistent customer service and following up on actions.
• Managing incident lifecycle and liaising with vendors.

Skills

Customer Service

Communication

Microsoft Office

Job description

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Helpdesk Support Technician (Previous Relevant Experience is Required), Portsmouth, Hampshire

Client: Telent

Location: Portsmouth, Hampshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Service Desk Analyst

Location: Camberley, GU15 3YL (Office based role)

Working pattern: 4 days on / 4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am)

Job type: Full time, Permanent

Ref: 1405

Salary and Benefits: Competitive starting salary, uncapped overtime options, 20% salary uplift for shift work, at-desk training, 26 days annual leave, ongoing career development.

Telent is seeking a Service Desk Analyst (Customer Service Helpdesk Agent) to join our Customer IT Service Centre in Camberley. The role involves supporting our managed service contracts with an emphasis on customer service, not technical troubleshooting.

This is a 4 days on / 4 days off shift pattern role with office-based work at our modern Camberley centre. The work involves acting as the first point of contact for incidents, requests, and queries via multiple platforms, ensuring excellent customer service and incident resolution.

Responsibilities include:

• Logging incidents and requests via online portals
• Providing consistent customer service
• Following up on actions and updating customers
• Ordering and coordinating IT parts and resources
• Maintaining rapport and understanding customer support requirements
• Managing incident lifecycle and liaising with vendors
• Meeting KPIs set by management

Candidate profile:

Passionate about customer service, with experience in retail, customer support, or administration preferred but not essential. Proficiency in Microsoft Office is required. On-the-job training will be provided.

Key requirements:

• Experience in customer service, call centres, retail, or public sector environments
• Computer literacy in Microsoft programs
• Experience in call handling and customer communication
• Ability to work independently and in teams
• ITIL awareness is desirable

What we offer:

Opportunities for career growth, inclusive culture, company-matched pension, family-friendly policies, occupational health support, and discount schemes.

About Telent:

Leading UK technology company specializing in mission-critical communications and digital infrastructure. Join us to make a real impact and be part of a dedicated team of over 2,500 professionals.

Our values:

• Be Inclusive
• Take Responsibility
• Be Customer-focused