Infrastructure Engineer

Midland Credit Management, Inc.; West Malling; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Discounts and cash back on high-street

Private health insurance

Bonus scheme

Job summary

Cabot Credit Management is seeking an IT Infrastructure Engineer to deliver, support, and improve robust technology services across UK operations. The role blends hands-on infrastructure management with project delivery and 3rd line support within an IT Operations team.

You will ensure high availability, lead vulnerability management, and contribute to security, governance, and disaster recovery planning, across Windows Server, VMware, NetApp, and hybrid Exchange/Office 365 environments.

Qualifications

• Essential: Expert level NetApp Ontap and AFF skills.
• Essential: Strong expertise in Windows Server platforms.
• Essential: Experience with VMware and Microsoft AVD.
• Essential: Microsoft Exchange (2016/2019 Hybrid), Office 365, and PowerShell scripting.
• Essential: Dell Server Hardware knowledge.
• Essential: Veeam Backup and Replication.
• Essential: Web technologies (IIS, .NET).
• Essential: Active Directory, Group Policy, DNS, DFS, DHCP, WINS.
• Essential: Windows/SQL clustering.
• Essential: Strong documentation and communication skills.
• Essential: Understanding of ITIL processes and service management.

Responsibilities

• Ensure high availability, reliability, and security embedded across infrastructure and service delivery.
• Lead vulnerability management, patching, and preventative maintenance across platforms.
• Provide technical leadership and 3rd line support, resolving complex incidents.
• Review, validate, and contribute to infrastructure design and project delivery.
• Support IT governance, compliance, and audits (SOX, PCI-DSS).
• Operate within ITIL frameworks, managing incidents, problems, and changes.
• Plan and execute disaster recovery testing to ensure business continuity.
• Monitor, troubleshoot, and optimise systems for performance and integrity.
• Collaborate with internal teams, partners, and vendors to deliver services.
• Integrate security and best practices into all technology decisions.
• Support ongoing system administration and out-of-hours escalation.

Skills

NetApp Ontap

Windows Server

VMware

Microsoft AVD

Exchange 2016/2019 Hybrid

Office 365

PowerShell

Active Directory

Group Policy

DNS

DFS

DHCP

WINS

Windows/SQL clustering

IIS/.NET

Veeam

Dell Server Hardware

ITIL

Documentation

Security fundamentals

Azure administration

Intune device management

CrowdStrike

Rapid7

PRTG

Azure Entra

Ivanti patching

Tools

NetApp Ontap

AFF

VMware

Office 365

PowerShell

Job description

As an IT Infrastructure Engineer at Cabot Credit Management, you will play a key role in delivering and supporting robust, secure, and scalable technology services across our organisation. With a primary focus on UK operations and an awareness of wider European business needs, you’ll take a hands-on approach to infrastructure support, system administration, and project delivery.

Operating within our IT Operations team, you’ll provide expert 3rd line support and technical leadership across a diverse technology landscape - proactively troubleshooting, optimising systems, and collaborating with stakeholders to ensure our IT services remain reliable, resilient, and fit for the future.

What you can expect as an Infrastructure Engineer:

• Permanent

• Hybrid role from our Kings Hill office, Kent. ME19 4UA.

Not only are we offering a competitive salary and a fantastic bonus scheme, you’ll also be entitled to loads of great benefits including, discount and cash back on hundreds of high-street shops and private health insurance, plus much more.

Key responsibilities include:

• Ensure high availability, reliability, and security are embedded across infrastructure and service delivery.
• Lead vulnerability management, patching, and preventative maintenance across platforms.
• Provide technical leadership and 3rd line support, resolving complex and high-impact incidents.
• Review, validate, and contribute to infrastructure design and project delivery.
• Support IT governance, compliance, and audits (including SOX, PCI-DSS), ensuring adherence to controls and regulations.
• Operate within ITIL frameworks, managing incidents, problems, and changes effectively.
• Plan and execute disaster recovery testing to ensure business continuity.
• Monitor, troubleshoot, and optimise systems to maintain performance and integrity.
• Collaborate with internal teams, external partners, and vendors to deliver and support services.
• Integrate security and best practice into all technology and lifecycle decisions.
• Support ongoing system administration, service improvements, and out-of-hours escalation where required.

We are looking for someone with:

Essential:

• Expert level NetApp Ontap and AFF skills
• Strong expertise in Windows Server platforms.
• Experience with VMware and Microsoft AVD
• Microsoft Exchange (2016/2019 Hybrid), Office 365, and PowerShell scripting.
• Dell Server Hardware knowledge
• Veeam Backup and Replication
• Web technologies (IIS, .NET).
• Active Directory, Group Policy, DNS, DFS, DHCP, WINS.
• Windows/SQL clustering.
• Strong documentation and communication skills.
• Understanding of ITIL processes and service management.

Desirable:

• Azure administration (servers, storage, networking).
• Office 365 support (Exchange, Teams, SharePoint).
• Intune device management.
• Security tools (CrowdStrike, Rapid7).
• Experience in financial services environments.
• Monitoring tools (e.g., PRTG).
• Azure Entra administration.
• Ivanti patching and deployment.
• Certifications (Preferred):
• MCSE, VCP, VMCE, NCDA

What happens next?

If this sounds like you and you’d like to join our rapidly expanding company that offers excellent career progression.

Working for Cabot:

You’ll be working for an award winning; Investors in People Gold accredited organisation. We’re passionate about the ethical treatment of our customers and employees. Our mission is to create pathways to economic freedom. Our vision is to make credit accessible by partnering with our consumers to restore their financial health.

Diversity and inclusion

are very important to us at Cabot, and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.

At Cabot we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK - we are unfortunately unable to offer sponsorship.