Senior Insight Analyst

Midland Credit Management, an Encore Capital Group Company; West Malling; Hybrid; GBP 27,000 - 45,000; Full time

Benefits offered by this job

Discounts

Cashback on high-street shops

Private health insurance

Bonus scheme

Job summary

Cabot Credit Management is recruiting a Senior Insight Analyst to turn data into business impact. You will lead complex analyses across asset portfolios, delivering insights and recommendations to improve customer journeys and strategic decisions.

You will work with the Insight Manager and stakeholders to build capability, develop fellow analysts, and champion best practice across the function.

Qualifications

• Proven analytical experience in an insight, analytics, or data-focused role.
• Knowledge of statistical analysis and translating data into business insights.
• Experience with Python or SQL.
• Highly numerate with strong analytical and problem-solving skills.
• Curious, investigative mindset with ability to uncover opportunities.
• Excellent attention to detail and commitment to accuracy.
• Self-motivated and organized with ability to manage priorities and deadlines.
• Excellent communication skills to explain findings to a non-technical audience.
• Resilient and proactive with a solution-focused approach.

Responsibilities

• Lead analytical projects that identify drivers of business and portfolio performance, delivering actionable insights and recommendations.
• Extract, manipulate and analyse data using SQL, Python and Excel to support strategic and operational decision-making.
• Support and evaluate test-and-learn initiatives, measuring outcomes against agreed performance indicators.
• Develop and enhance reporting and dashboards to monitor portfolio performance, customer behaviour and process effectiveness.
• Act as a subject matter expert in customer behaviour, operational analysis and business performance insights.
• Ensure the accuracy and quality of analysis through robust validation, quality assurance and peer review.
• Collaborate with stakeholders across the business to deliver insight-led improvements and embed data-driven decision making.
• Monitor and evaluate the impact of business recommendations and implemented changes.
• Contribute to the development of advanced analytical tools and techniques to enhance understanding of customer behaviour, engagement, affordability and propensity to pay.
• Plan and manage analytical projects effectively, ensuring priorities and deadlines are met

Skills

Analytical experience

Statistical analysis

Python or SQL

Numerical skills

Curious mindset

Attention to detail

Self-motivated

Communication skills

Problem-solving

Tools

SQL

Python

Job description

Join Cabot Credit Management as a Senior Insight Analyst and help turn data into meaningful business outcomes. In this role, you’ll lead complex analysis across designated asset portfolios, using insights to drive performance, improve customer journeys and support strategic decisions. Working alongside the Insight Manager and stakeholders from across the business, you’ll act as a trusted expert, delivering high-quality analysis and recommendations that create real impact. You’ll also support the development of fellow analysts, helping to build capability and champion best practice across the Insight function.

What you can expect as an Senior Insight Analyst:

• Salary of up to £45,000

• Permanent role

• Hybrid Office role from either our Kings Hill or Worthing office

Not only are we offering a competitive salary and a fantastic bonus scheme, you’ll also be entitled to loads of great benefits including, discount and cash back on hundreds of high-street shops and private health insurance, plus much more.

Key responsibilities include:

• Lead analytical projects that identify the drivers of business and portfolio performance, delivering actionable insights and recommendations.

• Extract, manipulate and analyse data using SQL, Python and Excel to support strategic and operational decision-making.

• Support and evaluate test-and-learn initiatives, measuring outcomes against agreed performance indicators.

• Develop and enhance reporting and dashboards to monitor portfolio performance, customer behaviour and process effectiveness.

• Act as a subject matter expert in customer behaviour, operational analysis and business performance insights.

• Ensure the accuracy and quality of analysis through robust validation, quality assurance and peer review.

• Collaborate with stakeholders across the business to deliver insight-led improvements and embed data-driven decision making.

• Monitor and evaluate the impact of business recommendations and implemented changes.

• Contribute to the development of advanced analytical tools and techniques to enhance understanding of customer behaviour, engagement, affordability and propensity to pay.

• Plan and manage analytical projects effectively, ensuring priorities and deadlines are met

We are looking for someone with:

• Proven analytical experience, ideally within an insight, analytics or data-focused role.

• Knowledge of statistical analysis and the ability to translate data into meaningful business insights.

• Experience with analytical and data manipulation tools, such as Python or SQL.

• Highly numerate, with strong analytical and problem-solving skills.

• A curious and investigative mindset, with a passion for understanding data and uncovering opportunities.

• Strong attention to detail and a commitment to producing accurate, high-quality work.

• Self-motivated and organised, with the ability to manage priorities and deliver to deadlines.

• Excellent communication skills, with the ability to explain complex analytical findings to a non-technical audience.

• Resilient and proactive, with a solution-focused approach to overcoming challenges.

Working for Cabot:

You’ll be working for an award winning; Investors in People Gold accredited organisation. We’re passionate about the ethical treatment of our customers and employees. Our mission is to create pathways to economic freedom. Our vision is to make credit accessible by partnering with our consumers to restore their financial health.

Diversity and inclusion are very important to us at Cabot, and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.

**At Cabot we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK – we are unfortunately unable to offer sponsorship.**