Infrastructure Engineer

Midland Credit Management; West Malling; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Discounts and cash back on high-street

Private health insurance

Bonus scheme

Job summary

Cabot Credit Management is seeking an IT Infrastructure Engineer to deliver secure, scalable technology services across our UK operations, with hands-on infrastructure support, system administration, and project delivery.

You will operate in the IT Operations team providing 3rd line support, technical leadership, and ensure reliability, resilience, and compliance with ITIL processes. The role is hybrid from Kings Hill office, Kent.

Qualifications

• Strong experience in 3rd line infrastructure support and incident resolution.
• Experience with SOX/PCI-DSS compliance and IT governance.
• Familiarity with ITIL-based service management and change control.

Responsibilities

• Ensure high availability, reliability, and security across infrastructure and service delivery.
• Lead vulnerability management, patching, and preventative maintenance.
• Provide technical leadership and 3rd line support for complex incidents.
• Review and contribute to infrastructure design and project delivery.
• Support IT governance, audits and ITIL processes.
• Operate ITIL-based incident/problem/change management.
• Plan and execute disaster recovery testing for business continuity.
• Monitor, troubleshoot, and optimise systems for performance and integrity.
• Collaborate with internal teams, vendors, and partners to deliver services.
• Integrate security best practices into lifecycle decisions.

Skills

Documentation

Communication

ITIL understanding

Stakeholder collaboration

Problem management

Tools

NetApp Ontap/AFF

Windows Server

VMware

Microsoft AVD

Exchange 2016/2019 Hybrid

Office 365

PowerShell scripting

Dell Server Hardware

Veeam Backup and Replication

IIS/.NET

Active Directory

Group Policy

DNS

DHCP

WINS

Windows/SQL clustering

Job description

IT Infrastructure Engineer at Cabot Credit Management, you will play a key role in delivering and supporting robust, secure, and scalable technology services across our organisation. With a primary focus on UK operations and an awareness of wider European business needs, you’ll take a hands‑on approach to infrastructure support, system administration, and project delivery.

Operating within our IT Operations team, you’ll provide expert 3rd line support and technical leadership across a diverse technology landscape - proactively troubleshooting, optimising systems, and collaborating with stakeholders to ensure our IT services remain reliable, resilient, and fit for the future.

What You Can Expect As An Infrastructure Engineer

Permanent

Hybrid role from our Kings Hill office, Kent. ME19 4UA.

Not only are we offering a competitive salary and a fantastic bonus scheme, you’ll also be entitled to loads of great benefits including, discount and cash back on hundreds of high‑street shops and private health insurance, plus much more.

Key Responsibilities Include

• Ensure high availability, reliability, and security are embedded across infrastructure and service delivery.
• Lead vulnerability management, patching, and preventative maintenance across platforms.
• Provide technical leadership and 3rd line support, resolving complex and high-impact incidents.
• Review, validate, and contribute to infrastructure design and project delivery.
• Support IT governance, compliance, and audits (including SOX, PCI-DSS), ensuring adherence to controls and regulations.
• Operate within ITIL frameworks, managing incidents, problems, and changes effectively.
• Plan and execute disaster recovery testing to ensure business continuity.
• Monitor, troubleshoot, and optimise systems to maintain performance and integrity.
• Collaborate with internal teams, external partners, and vendors to deliver and support services.
• Integrate security and best practice into all technology and lifecycle decisions.
• Support ongoing system administration, service improvements, and out-of-hours escalation where required.

We are looking for someone with:

• Expert level NetApp Ontap and AFF skills
• Strong expertise in Windows Server platforms.
• Experience with VMware and Microsoft AVD
• Microsoft Exchange (2016/2019 Hybrid), Office 365, and PowerShell scripting.
• Dell Server Hardware knowledge
• Veeam Backup and Replication
• Web technologies (IIS, .NET).
• Active Directory, Group Policy, DNS, DFS, DHCP, WINS.
• Windows/SQL clustering.
• Strong documentation and communication skills.
• Understanding of ITIL processes and service management.

Desirable

• Azure administration (servers, storage, networking).
• Office 365 support (Exchange, Teams, SharePoint).
• Intune device management.
• Security tools (CrowdStrike, Rapid7).
• Experience in financial services environments.
• Monitoring tools (e.g., PRTG).
• Azure Entra administration.
• Ivanti patching and deployment.
• Certifications (Preferred):
• MCSE, VCP, VMCE, NCDA

Working For Cabot

You’ll be working for an award winning; Investors in People Gold accredited organisation. We’re passionate about the ethical treatment of our customers and employees. Our mission is to create pathways to economic freedom. Our vision is to make credit accessible by partnering with our consumers to restore their financial health.

Diversity and inclusion

Diversity and inclusion are very important to us at Cabot, and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.

• At Cabot we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK – we are unfortunately unable to offer sponsorship.