Infrastructure Engineer

Encore Capital Group; Kings Hill; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Bonus scheme

Private health insurance

Job summary

Cabot Credit Management is seeking an IT Infrastructure Engineer to deliver and support robust technology services across our UK operations, with focus on infrastructure support, system administration and project delivery. The role is hybrid from our Kings Hill office, Kent ME19 4UA, offering a strong salary, bonus potential and extensive employee benefits.

You will provide expert 3rd line support and technical leadership across a diverse technology landscape, ensuring high availability,

Qualifications

• Experience delivering and supporting robust, secure, and scalable technology services.
• Strong background in IT infrastructure, system administration, and project delivery.
• Familiarity with ITIL processes, SOX/PCI-DSS audits, and compliance controls.
• Proven ability to provide 3rd line support and technical leadership.
• Excellent documentation and communication skills.

Responsibilities

• Ensure high availability, reliability, and security across infrastructure and service delivery.
• Lead vulnerability management, patching, and preventative maintenance.
• Provide technical leadership and 3rd line support for complex incidents.
• Review and contribute to infrastructure design and project delivery.
• Support governance, audits, and IT control frameworks.
• Manage incidents, problems, and changes within ITIL processes.
• Plan and test disaster recovery to ensure business continuity.
• Monitor, troubleshoot, and optimise systems for performance and integrity.
• Collaborate with internal teams, external partners, and vendors.
• Integrate security best practices into lifecycle decisions.

Skills

NetApp Ontap

Windows Server

VMware

Microsoft AVD

Office 365

PowerShell scripting

Active Directory

DNS / DHCP / DNS

Tools

NetApp Ontap

VMware

Veeam Backup and Replication

IIS/.NET

Dell Server Hardware

Job description

As an IT Infrastructure Engineer at Cabot Credit Management, you will play a key role in delivering and supporting robust, secure, and scalable technology services across our organisation. With a primary focus on UK operations and an awareness of wider European business needs, you'll take a hands‑on approach to infrastructure support, system administration, and project delivery.

Operating within our IT Operations team, you'll provide expert 3rd line support and technical leadership across a diverse technology landscape - proactively troubleshooting, optimising systems, and collaborating with stakeholders to ensure our IT services remain reliable, resilient, and fit for the future.

What you can expect as an Infrastructure Engineer:

• Permanent

• Hybrid role from our Kings Hill office, Kent. ME19 4UA.

Not only are we offering a competitive salary and a fantastic bonus scheme, you'll also be entitled to loads of great benefits including, discount and cash back on hundreds of high-street shops and private health insurance, plus much more.

Key responsibilities include:

• Ensure high availability, reliability, and security are embedded across infrastructure and service delivery.

• Lead vulnerability management, patching, and preventative maintenance across platforms.

• Provide technical leadership and 3rd line support, resolving complex and high-impact incidents.

• Review, validate, and contribute to infrastructure design and project delivery.

• Support IT governance, compliance, and audits (including SOX, PCI-DSS), ensuring adherence to controls and regulations.

• Operate within ITIL frameworks, managing incidents, problems, and changes effectively.

• Plan and execute disaster recovery testing to ensure business continuity.

• Monitor, troubleshoot, and optimise systems to maintain performance and integrity.

• Collaborate with internal teams, external partners, and vendors to deliver and support services.

• Integrate security and best practice into all technology and lifecycle decisions.

• Support ongoing system administration, service improvements, and out-of-hours escalation where required.

We are looking for someone with:

Essential:

• Expert level NetApp Ontap and AFF skills

• Strong expertise in Windows Server platforms.

• Experience with VMware and Microsoft AVD

• Microsoft Exchange (2016/2019 Hybrid), Office 365, and PowerShell scripting.

• Dell Server Hardware knowledge

• Veeam Backup and Replication

• Web technologies (IIS, .NET).

• Active Directory, Group Policy, DNS, DFS, DHCP, WINS.

• Windows/SQL clustering.

• Strong documentation and communication skills.

• Understanding of ITIL processes and service management.

Desirable:

• Azure administration (servers, storage, networking).

• Office 365 support (Exchange, Teams, SharePoint).

• Intune device management.

• Security tools (CrowdStrike, Rapid7).

• Experience in financial services environments.

• Monitoring tools (e.g., PRTG).

• Azure Entra administration.

• Ivanti patching and deployment.

• Certifications (Preferred):

• MCSE, VCP, VMCE, NCDA

Working for Cabot:

You'll be working for an award winning; Investors in People Gold accredited organisation. We're passionate about the ethical treatment of our customers and employees. Our mission is to create pathways to economic freedom. Our vision is to make credit accessible by partnering with our consumers to restore their financial health.

Diversity and inclusion

Diversity and inclusion are very important to us at Cabot, and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.

At Cabot we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK - we are unfortunately unable to offer sponsorship.