IT Technician

Peaple Talent; West of England; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Annual leave 25 days + bank holidays

Pension contribution up to 5%

Life insurance 4x salary

Private medical insurance

Job summary

Client is seeking an IT Triage Technician to join the Technology Service Desk. This role offers the chance to develop technical skills and gain exposure to a broad range of IT technologies within a supportive team.

Responsibilities include providing first-line IT support for applications, hardware and end-user technologies, triaging and resolving incidents, and maintaining software and devices, including new builds.

Qualifications

• Experience providing 1st Line IT support with incident triage and resolution.
• Strong knowledge of Microsoft technologies including Windows, Office 365, Exchange, AD, Group Policy and SCCM.
• Experience supporting IT applications, hardware and end-user technologies in a business environment.

Responsibilities

• Provide first-line IT support across applications, hardware and end-user technologies.
• Log, triage, diagnose, resolve and escalate incidents and service requests, taking ownership through to resolution wherever possible.
• Install, configure, upgrade and maintain software and devices, including new builds and technology set-ups.

Skills

1st Line IT Support

Incident Triage

Troubleshooting

Customer Service

Tools

Microsoft Intune

SCCM

Windows OS

Active Directory

Job description

We have partnered with a leading professional services organisation who are looking for an IT Triage Technician to join their Technology Service Desk. This is a great opportunity to join a supportive and dynamic team, develop your technical skill set and gain exposure to a broad range of IT technologies.

The Role:

• Provide first-line IT support across applications, hardware and end-user technologies, acting as the first point of contact for users.
• Log, triage, diagnose, resolve and elevate incidents and service requests, taking ownership through to resolution wherever possible.
• Assess support requests across phone, email, in-person and remote channels, prioritising issues based on urgency and business impact.
• Install, configure, upgrade and maintain software and devices, including new builds and technology set‑ups.
• Complete user administration and Microsoft Intune tasks, while working with the wider Technology team to identify recurring issues and improve service delivery.

The Candidate:

• Previous experience providing 1st Line IT Support, including incident triage, troubleshooting and resolution.
• Good working knowledge of Microsoft technologies including Windows, Microsoft Office, Exchange, Active Directory, Group Policy and SCCM.
• Experience supporting IT applications, hardware and end-user technologies within a professional or business environment.
• Knowledge of Microsoft Intune and mobile device administration would be advantageous, alongside familiarity with business applications.
• Strong troubleshooting, organisation and customer service skills, with a proactive, team-focused approach and excellent attention to detail.

The Package:

• Highly competitive salary + annual performance-related bonus.
• 25 days’ annual leave + bank holidays, with increases for length of service.
• Up to 5% employer pension contribution + 4× salary life assurance.
• Private medical insurance.