IT 2ND LINE SUPPORT TECHNICIAN

John Ruskin College; Redhill; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Pension schemes (2)

Holiday package

Onsite parking

Gym access

Spa and salon discounts

Job summary

John Ruskin College in Croydon and Redhill is seeking an experienced IT 2nd Line Support Technician to join our forward-thinking IT team. You will provide advanced technical support across Microsoft 365, Intune, Windows Server, Active Directory and network infrastructure, helping staff and students stay productive and secure.

You will act as escalation point for complex issues, contribute to IT projects, cybersecurity initiatives and service improvements, while delivering a proactive,

Qualifications

• Proven experience in a 2nd Line IT Support role.
• Experience with Microsoft 365, Intune/Endpoint Manager, Windows Server, Active Directory/Entra ID.
• Knowledge of networking technologies including TCP/IP, DNS, DHCP and enterprise network infrastructure.
• A proactive, solutions-focused approach with excellent organisational and problem-solving skills.

Responsibilities

• Escalation point for complex technical issues across multiple technologies.
• Support Microsoft 365, Intune, Windows Server, AD/Entra ID and endpoint management.
• Contribute to IT projects, cybersecurity initiatives and service improvements.
• Assist with device management and staff/student technical requests.

Skills

2nd Line IT Support

Troubleshooting

Microsoft 365

Intune/Endpoint Manager

Windows Server

Active Directory/Entra ID

Networking (TCP/IP/DNS/DHCP)

Customer service

Job description

IT 2nd Line Support Technician

Job Type

Support

Job Category

IT

Employment Basis

Established (salaried)

Location

John Ruskin College - Croydon, East Surrey College - Redhill

Salary Range

£35,650 per annum

Closing Date

30/09/2026

Documents

• OSC Corporation Competency Framework.pdf (PDF, 472.18kb)
• IT 2nd Line Support Technician JD & PS.pdf (PDF, 344.35kb)

We're looking for a skilled and proactive IT 2nd Line Support Technician to join our friendly and forward-thinking IT team.

This is an exciting opportunity to work across a modern IT environment, providing advanced technical support and helping to deliver projects that enhance the digital experience for staff and students. From Microsoft 365 and Intune to cloud services, network infrastructure and device management, you'll play a key role in ensuring our systems remain reliable, secure and fit for the future.

You'll be the escalation point for complex technical issues, supporting a wide range of technologies including Microsoft 365, Intune, Windows Server, Active Directory, Entra ID, networking technologies and endpoint management solutions. You'll also contribute to IT projects, cybersecurity initiatives and continuous service improvement across the College Group.

What We're Looking For

• Proven experience in a 2nd Line IT Support role, with strong troubleshooting skills across hardware, software and cloud-based services.
• Experience with Microsoft 365, Intune/Endpoint Manager, Windows Server, Active Directory/Entra ID and endpoint management technologies.
• Knowledge of networking technologies including TCP/IP, DNS, DHCP and enterprise network infrastructure.
• A proactive, solutions-focused approach with excellent organisational and problem-solving skills.
• Strong communication and customer service skills, with the ability to build positive relationships with staff and students.

If this sounds like you and you will enjoy working in a forward thinking, friendly, fast paced, changing environment with state of the art facilities, we would love to hear from you. In return, we offer a competitive salary, as well as staff benefits such a choice of two excellent pension schemes, a brilliant holiday package, free onsite parking and access to our fully equipped gym along with discounted in house Spa and Salon treatments.

Orbital South Colleges Group are committed to Equal Opportunities, encouraging applications from all sectors of the community to reflect our diverse student population. We are also committed to PREVENT and Safeguarding the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment. Both College Campus’ are smoke‑free zones.

As part of our pre‑employment checks, successful candidates will be required to complete an enhanced DBS, references will be taken and evidence of all qualifications and awards will also be required before commencement of employment. Failure to do so may lead to offers being withdrawn.

Applicants must be eligible to work in the UK as we do not sponsor work permits, and work permits from other organisations are unacceptable as proof of right to work in the UK.