Information Technology Support Technician

The Hyde Group; Greater London; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading provider of affordable homes is seeking an IT Support Technician to join their Technology team. The role involves providing friendly and efficient technical support, troubleshooting various IT issues, and assisting users across the organization. The ideal candidate will possess excellent customer service skills and technical knowledge, ensuring a smooth IT experience for all users. Join a diverse and inclusive workplace dedicated to making a positive impact in the community.

Qualifications

• Excellent customer service and communication skills.
• Technical troubleshooting skills with experience in Microsoft Office and Windows 11.

Responsibilities

• Act as the first point of contact for IT-related queries.
• Troubleshoot and resolve hardware and software issues.
• Manage IT set-up for new starters.

Skills

Customer Service

Communication

Technical Troubleshooting

IT Service Management

Configuration Management Database

Tools

Microsoft Office

Windows 11

Active Directory

Azure AD

Intune

Job description

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This range is provided by The Hyde Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

London Bridge

Up to £26,000

Permanent

Hyde is looking to recruit an IT Support Technician.

Hyde is a leading provider of affordable homes, dedicated to helping people access safe and high-quality housing. With a strong focus on community impact, we work to create sustainable, thriving neighbourhoods while supporting our customers to build better futures.

As an IT Support Technician at Hyde, you will work within the Technology team to assist users with a range of IT issues, ensuring efficient, friendly, and timely technical support across the business.

Responsibilities

• Act as the first point of contact for walk-up customers with IT-related queries, logging and resolving issues in the IT Service Management (ITSM) system.
• Troubleshoot and resolve hardware and software issues across platforms such as Microsoft Office, Windows 11, Salesforce, and Business Systems.
• Manage IT set-up for new starters and handle returns from leavers.
• Support maintenance of IT equipment, including daily checks of video conference rooms.
• Coordinate with third-party suppliers for hardware repairs and replacements and manage courier and postal processes.
• Assist in managing access requests and maintaining the Configuration Management Database (CMDB).

Skills and Experience Required

• Excellent customer service and communication skills, with the ability to explain technical issues clearly to non-technical users.
• Technical troubleshooting skills with experience in Microsoft Office, Windows 11, and other software and hardware-related issues.
• Knowledge of IT Service Management systems and Configuration Management Databases (CMDB).
• Awareness of building and fixing laptops, phones, tablets, monitors, docking stations, and other peripherals.
• Knowledge of Active Directory, Azure AD, and Intune for user access management.

At Hyde, diversity and inclusion are at the heart of everything we do. We are dedicated to fostering a culture where inclusivity is embedded in our ways of working, not just a standalone initiative. We believe that the best ideas and solutions arise from a rich mix of perspectives, backgrounds, and experiences. Our commitment is to create a workplace that reflects the diverse communities we serve, where everyone feels valued, respected, and proud to bring their authentic selves to work.

Hyde is a disability confident employer, and we are here to support you with any reasonable adjustments you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology and Customer Service

Industries

• Non-profit Organizations