Information Technology Support Technician

JR United Kingdom; Ashford; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a motivated Junior IT Support Technician to join their dynamic team. This role offers a fantastic opportunity to grow within the IT field, providing essential support across various areas such as network, application, and desktop support. The ideal candidate will be proactive, eager to learn, and possess strong communication skills. You'll be part of a supportive environment that encourages professional development and offers a hybrid working pattern. If you're ready to kickstart your IT career in a vibrant setting, this opportunity is perfect for you.

Benefits

Supportive work environment

Hybrid working pattern

Opportunities for career development

Qualifications

• Hands-on experience in IT support preferred.
• Knowledge of Microsoft Office and Windows OS required.
• Familiarity with basic networking principles.

Responsibilities

• Provide first-line support for hardware and software issues.
• Monitor network performance and assist with upgrades.
• Log all requests in the IT service management system.

Skills

Problem-solving

Communication skills

Analytical skills

Eagerness to learn

Education

6 months of IT support experience

Knowledge of Microsoft Office

Basic networking principles

Tools

ITSM tools

Active Directory

Job description

Social network you want to login/join with:

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Client:

This is Alexander Faraday Recruitment

Location:

Ashford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

We are currently seeking an enthusiastic and motivated Junior IT Support Technician to join our international client. The ideal candidate will be a proactive problem-solver with excellent communication skills and a strong desire to learn and grow within the field of Information Technology. The role is varied and offers the opportunity to provide support across a range of areas including network support, application support, desktop and user support, peripheral hardware, printers, and IT infrastructure.

Key Responsibilities:

• Assist in managing and maintaining the company’s IT systems and infrastructure.
• Provide first-line support to users on various issues and problems related to hardware, software, networking, and peripherals.
• Install, configure, and troubleshoot desktop systems and applications.
• Ensure the proper functioning of laptops, desktops, printers, scanners, and other peripherals.
• Support and maintain users' accounts including password resets, user rights, and system policies.
• Monitor network performance and contribute to network upgrades and expansions.
• Provide support for the company's applications and assist users with usage and troubleshooting.
• Log all incoming requests in the IT service management system and ensure that users receive efficient and timely support.
• Escalate unresolved issues to senior IT support technicians or other appropriate technical staff.
• Perform routine preventative maintenance on equipment and systems.
• Stay up-to-date with the latest technologies and advancements in the field.
• Participate in IT projects as directed by supervisors or project leads.

Qualifications:

• Minimum 6 months of hands-on experience in an IT support role, preferred but not required.
• Knowledge of Microsoft Office applications, Windows Operating System, and basic networking principles.
• Familiarity with ITSM tools, Active Directory, and basics of troubleshooting network issues.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Eagerness to progress and learn and adapt in a fast-paced IT environment.

Benefits: This position comes with the opportunity to work in a fantastic, supportive, and positive environment. It provides a perfect setting for a dedicated junior technician to develop their skills and progress in their IT career. They also offer a hybrid working pattern