Information Technology Support Technician

JR United Kingdom; Biggleswade; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a motivated IT Support Engineer to join their dynamic IT team. In this pivotal role, you will be the first point of contact for employees, delivering prompt and effective technical support across various IT issues. You'll work closely with the IT Support Team Leader to ensure seamless operations and tackle challenges such as troubleshooting network connectivity, resolving hardware and software problems, and maintaining accurate records of support activities. If you are passionate about technology and customer service, this role offers a fantastic opportunity to grow your skills in a supportive environment.

Qualifications

• Experience in providing first-line technical support.
• Knowledge of desktop and laptop troubleshooting.

Responsibilities

• Provide first-line technical support to employees via phone, email, and in-person.
• Resolve desktop/laptop issues and troubleshoot network connectivity problems.

Skills

Technical Support

Troubleshooting

Network Connectivity

Software Installation

Customer Service

Education

IT-related Degree or Certification

Tools

Ticketing System

Job description

Social network you want to login/join with:

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Client:

ECS Resource Group

Location:

Biggleswade, United Kingdom

Job Category:

Other

EU work permit required:

Yes

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Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Role Profile

We are seeking a highly motivated and customer-oriented IT Support Engineer to join our growing IT team. In this role, you will be the first point of contact for our employees, providing prompt and effective technical support for a range of IT issues.

You will work closely with the IT Support Team Leader to ensure smooth and efficient operations within the IT department.

Responsibilities

1. Provide first-line technical support to employees via phone, email, and in-person.
2. Resolve desktop/laptop issues (software, hardware, peripherals).
3. Troubleshoot network connectivity problems (Wi-Fi, VPN, LAN).
4. Assist with email and calendaring software issues.
5. Support printer and scanner issues.
6. Perform basic software installation and configuration.
7. Reset passwords and resolve account lockout issues.
8. Log and track all support requests in the ticketing system.
9. Escalate complex issues to higher-level support personnel when necessary.
10. Maintain accurate records of all support activities.
11. Proactively identify and resolve recurring IT issues.

Assist with the deployment and maintenance of IT equipment.