IT Helpdesk Support Technician

Dunbia Group; Bamber Bridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading supplier of beef and lamb products is seeking an IT Helpdesk Support Technician. The role involves providing first-line support for hardware and software issues, managing IT assets, and ensuring effective communication within the IT department. This is a full-time position with opportunities for progression and various benefits.

Benefits

Competitive Monthly salary

Death in Service Scheme

Nest pension

Subsidised Canteen

Seasonal Meat Package

5 days holiday inc 8 days Bank Holidays

Excellent opportunities for progression

Qualifications

• 2 years experience in an IT role.
• Ability to work well under pressure.

Responsibilities

• Provide 1st line support for PC Hardware and Software queries.
• Ensure all reported problems are documented in the help desk database.
• Promote the helpdesk as the primary contact point between IT and users.

Skills

Communication

Problem Solving

Flexibility

Education

A Level in IT

Job description

Dunbia, is one of Europe’s leading and respected suppliers of top-quality Beef and Lamb products supplying national and international retail, commercial and foodservice markets. At Dunbia, we are unashamedly passionate about our business, and we welcome progressive individuals who will share our passion and contribute positively to the further success of the Company.

We are currently looking for an IT Helpdesk Support Technician to work alongside the existing ICT Support Technicians in the support and manning of the internal IT Helpdesk.

Please note that this position is 40 hours per week (4 days) and will include either a Saturday or Sunday Shift.

• Provide 1st line support for PC Hardware and Software queries and log all queries through the Group Helpdesk System.
• Set up and install any new equipment.
• Perform any Software/Hardware installations and computer moves where required including logging of faulty equipment.
• Check daily backup jobs.
• Update and maintain Group's IT Hardware/Software register.
• Be aware of how to access and execute the disaster recovery plans.
• Ensure system backup and restore plans are maintained for all business-critical servers and databases.
• Ensure these procedures are tested on a regular basis.
• At all times follow Group IT policy and procedure when carrying out duties.
• Promote the helpdesk as the primary contact point between the IT department and the user community.
• Ensure all reported problems are documented in the help desk database and followed up with assigned personnel to ensure timely resolution of problems.
• Ensure IT Support calls are being resolved in an efficient and effective manner.
• Ensure all IT assets are appropriately documented, labelled and tracked
• To display a positive and proactive attitude
• Good communication skills
• Either A Level or equivalent in an IT related subject or 2 years’ experience in an IT role
• To work well to strict deadlines with the ability to cope well under pressure.
• Be flexible with their working hours, to support the business requirements
  
  
  

Benefits

• Competitive Monthly salary
• Death in Service Scheme and Nest pension
• Subsidised Canteen - Seasonal Meat Package
• Site Engagement Activities
• 5days holiday inc 8 days Bank Holidays
• Excellent opportunities for progression within the business across a variety of departments
  
  
  

INDMP

No company sponsorship is available to overseas applicants for this position