Information Technology Support Technician

The Thrive Hive; Dewsbury; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

A competitive salary package

Great health and wellbeing packages

Job summary

The Thrive Hive is seeking an IT Support Technician to join its team in Dewsbury, with frequent UK travel to depot sites. You will take ownership of first line support while assisting the IT service desk with second line support, in a genuine development role designed to upskill alongside an established team.

Travel across the UK is required, and the role offers a competitive salary and benefits package. You will contribute to implementing hardware and software, building laptops, and maintaining

Qualifications

• Experience of building and repairing laptops.
• Prior experience across both 1st and 2nd line support.
• Ability to work independently.
• Willingness and ability to travel across the UK.

Responsibilities

• Support end users via helpdesk tools and telephone
• Configuration and implementation of hardware and software
• Liaise with third party software and hardware support companies
• Contribute to the development and documentation of solutions, processes and procedures
• Laptop builds and repairs
• Administration of the mobile phone suite

Job description

IT Support Technician Location: Dewsbury (with frequent UK travel)

An established business is looking for an IT Support Technician to join their IT team based in Dewsbury.

You\'ll take ownership of first line support while also assisting the IT service desk with second line support. This is a genuine development role, offering the successful candidate the opportunity to upskill and grow alongside an established team. Please note the position involves frequent travel across the UK to depot sites.

Key Responsibilities

• Support end users via helpdesk tools and telephone


• Configuration and implementation of hardware and software


• Liaise with third party software and hardware support companies


• Contribute to the development and documentation of solutions, processes and procedures


• Laptop builds and repairs


• Administration of the mobile phone suite

What You\'ll Need

• Experience of building and repairing laptops


• Prior experience across both 1st and 2nd line support


• Ability to work independently


• Willingness and ability to travel across the UK

What\'s on Offer

• A competitive basic salary and package


• Great health and wellbeing packages