IT Support Engineer

Castle Employment Agency Ltd; Boroughbridge; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

30 days holiday

Healthcare benefit

On-site parking

Long-term career progression

Job summary

Castle Employment Agency Ltd seeks a 1st Line IT Support Technician in Boroughbridge to join our internal IT team. You will provide first-line support, resolving routine issues and gaining exposure to infrastructure, networking, virtualization, and security technologies.

The role offers a salary of £25,000 - £28,000 and standard Monday to Friday hours (9:00am - 5:00pm). This is a hands-on opportunity to develop technical skills within a supportive environment and to progress into infrastructure

Qualifications

• Previous experience in an IT support environment with problem solving and customer service skills.
• Exposure to Windows 11, Windows Server, Hyper-V and networking fundamentals is advantageous.
• Experience with security solutions and hardware troubleshooting is desirable but training is provided.

Responsibilities

• Provide 1st Line IT support to users across the business, with opportunities to assist on 2nd Line issues.
• Diagnose and resolve hardware, software and user account problems.
• Support Windows 11 desktops and laptops.
• Assist with Windows Server and Hyper-V administration.
• Support networking infrastructure and Wi-Fi connectivity.
• Help maintain SonicWall firewalls and endpoint security solutions.
• Assist with IT infrastructure maintenance and continuous improvement projects.
• Deliver excellent face-to-face and remote customer support.

Skills

Windows 11

Windows Server

Hyper-V

Networking fundamentals

Hardware support

IT infrastructure

Endpoint security solutions

Tools

SonicWall firewalls

CCTV

Access control

Job description

Overview

1st Line IT Support Technician – Location: Boroughbridge, North Yorkshire

Salary: £25,000 - £28,000

Hours: Monday to Friday, 9:00am - 5:00pm (40 hours per week)

Looking for your next step in IT Support? An established and growing business in Boroughbridge, North Yorkshire, is looking to welcome a 1st Line IT Support Technician to its internal IT team. Offering a salary of £25,000 - £28,000 and Monday to Friday hours of 9:00am - 5:00pm (40 hours per week), this is an excellent opportunity to develop your technical skills within a supportive and forward-thinking IT environment.

This is far more than a traditional helpdesk role. You\'ll provide first-line support to users across the business while gaining hands-on exposure to infrastructure, networking, virtualisation and security technologies. Working alongside experienced IT professionals, you\'ll have the opportunity to develop your technical skills and build a long-term career within a supportive environment.

Responsibilities

• Providing 1st Line IT support to users across the business, with opportunities to assist on 2nd Line support issues
• Diagnosing and resolving hardware, software and user account issues
• Supporting Windows 11 desktops and laptops
• Assisting with Windows Server and Hyper-V administration
• Supporting networking infrastructure and Wi-Fi connectivity
• Helping maintain SonicWall firewalls and endpoint security solutions
• Supporting Android tablets, CCTV, access control and time and attendance systems
• Assisting with IT infrastructure maintenance and continuous improvement projects
• Delivering excellent face-to-face and remote customer support

Qualifications

What we\'re looking for: we are seeking someone with previous experience in an IT support environment who enjoys solving problems and delivering excellent customer service.

Ideally, you\'ll have exposure to:

• Windows 11
• Windows Server
• Hyper-V
• Networking fundamentals
• Hardware support and troubleshooting
• General IT infrastructure
• Endpoint security solutions

Experience with SonicWall firewalls, CCTV or access control systems would be beneficial but isn\'t essential, as training and development will be provided.

Benefits / What\'s on offer?

• Excellent opportunities to develop into Infrastructure and 2nd Line Support
• Exposure to a broad and varied IT environment
• Supportive team with ongoing training and development
• 30 days holiday (inclusive of Bank Holidays)
• Healthcare benefit
• On-site parking
• Long-term career progression within an established business

If you\'re looking to develop your IT career in a role that offers genuine technical variety and excellent learning opportunities, we\'d love to hear from you.