IT Support Technician

Rise Technical Recruitment Limited; Bridgend; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Development opportunities

Career progression

Holidays

Pension

Job summary

Rise Technical Recruitment Limited is seeking an IT Technician to join a Bridgend school site on a 6-month fixed-term contract. You will deliver on-site IT support, troubleshoot hardware and software, and manage tickets within SLA while supporting Windows, macOS, Chrome OS and educational platforms.

The role offers development opportunities, progression and a supportive team environment with holidays and pension benefits. Immediate start is available.

Qualifications

• IT qualification Level 2 or five GCSEs A-C or equivalent.
• Experience providing IT support in a professional setting.
• Familiarity with hardware, software and basic network troubleshooting.
• Highly organised with strong problem-solving and workload-management skills.
• Ability to work independently while collaborating with a Cardiff-based team.

Responsibilities

• Providing first-line support for hardware, software and network-related issues
• Managing helpdesk tickets and completing tasks within SLA timeframes
• Building, configuring and installing PCs, laptops and software applications
• Supporting Windows, Mac and Chrome operating systems, Office 365 and Google Workspace
• Troubleshooting printers, scanners, photocopiers, AV equipment and Wi-Fi networks
• Supporting mobile devices through MDM platforms such as Intune and Google Workspace for Education

Skills

IT support

On-site support

Customer service

Problem-solving

Time management

Education

IT qualification Level 2 or GCSEs A-C

Job description

IT Technician
Bridgend
£28,000 - £31,000 + Development + Progression + Holidays + Pension
6-Month Fixed-Term Contract - Immediate Start

Are you an IT Technician or IT Support professional looking to join a growing Managed Service Provider where you will provide essential on-site support within a secondary school environment?

Brilliant opportunity on offer to develop your technical experience while supporting a wide range of computer hardware, software, network systems and digital learning platforms within a busy educational environment.

This growing Managed Service Provider delivers technical support to schools and educational organisations. Due to continued growth, they are now looking for a proactive Secondary School IT Technician to provide on-site support at a school in the Bridgend area.

In this role, you will provide first-line technical support, diagnose hardware, software and network issues, manage helpdesk tickets and configure IT equipment. You will also support Windows, Mac and Chrome operating systems alongside Office 365, Google Workspace and mobile-device-management platforms.

This is an ideal opportunity for an IT enthusiast with strong problem-solving and customer-service skills looking to develop their career within a growing technology business that can offer further opportunities.

THE ROLE:

• Providing first-line support for hardware, software and network-related issues
• Managing helpdesk tickets and completing tasks within agreed SLA timeframes
• Building, configuring and installing PCs, laptops and software applications
• Supporting Windows, Mac and Chrome operating systems, Office 365 and Google Workspace
• Troubleshooting printers, scanners, photocopiers, audiovisual equipment and Wi-Fi networks
• Supporting mobile devices through Microsoft Intune, Google Workspace for Education and the Hwb Digital Learning Platform

THE PERSON:

• IT qualification at Level 2 or five GCSEs at grades A-C, or equivalent
• Experience providing IT support or a strong interest in developing within the IT sector
• Familiarity with hardware, software and basic network troubleshooting
• Highly organised with strong problem-solving and workload-management skills
• Comfortable working independently while being supported by the wider Cardiff-based team
• Customer-focused with a professional and approachable manner

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates.