Information Technology Support Manager

Widen the Net | B Corp™; Greater London; On-site; GBP 48,000 - 63,000; Full time

Job summary

Widen the Net | B Corp™ is seeking an IT Support Manager / IT Operations Manager to lead a regional IT support team in London. The role combines hands-on technical leadership with people management across Windows, Mac, Linux, Google Workspace, Jira, Okta, Slack, Confluence, and network services.

You will coach seven direct reports, set service quality standards, and act as senior on-site leader for regional offices.

Qualifications

• 1–2 years as IT support/operations manager.
• Experience with Windows, Mac, networking, Google Workspace.
• Automation skills with PowerShell, Python, or Bash.
• Hands-on approach and ownership for outcomes.

Responsibilities

• Lead, coach, and develop seven direct reports across IT support and service delivery.
• Set expectations for IT service quality, ticket ownership, documentation, and follow-through.
• Act as senior hands-on leader for regional offices; lead support for Windows, Mac, Linux; Google Workspace, Jira, Okta, Slack, Confluence, network, JAMF.
• Automation and scripting to develop and improve internal tools.

Skills

IT support management

Hands-on leadership

Regional leadership

Tools

Google Workspace

Jira

Okta

Slack

Confluence

JAMF

networking

Job description

IT Support Manager / IT Operations Manager / IT Support Technical Lead (Hands-on regional lead/manager role)

Our client is a fast growing media and high tech company:

-Over 6500 employees across 20 offices globally;

-Provide cutting edge augmented reality, virtual reality, and 3D printing technologies

-Developed one of most popular apps that has been used by millions of users

They are looking for a regional IT support manager/technical lead to lead and develop the technical support team:

Lead, coach, and develop seven direct reports across IT support and service delivery;

Set clear expectations for IT service, technical quality, ticket ownship, documentation and follow-through, share knowledge;

Act as a senior point of contact/hands-on leader for assigned regional offices, lead support for mixed Windows, Mac and Linux OS, Google Workspace, Jira, Okta, Slack, Confluence, network, JAMF

Automation and scripting using Powershell, bash or Python to develop and improve internal tools

Requirements:

-1-2 years experience working as IT support manager or IT operations manager with previous experience working as IT support/service desk

-Working knowledge in Windows OS and Mac OS, networking, Google Workspace, MDM, etc.

-Experience in automation such as powershell or python or bash

-Willingness to work hands-on, support teammates, take accountability for difficult outcomes

Initially 12 months full time inside IR35 contract and will extend yearly afterwards. Daily rate is £300 (inside IR35). 5 days on site in London.