Technical IT Manager/Leader

Harvey Nash; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Harvey Nash seeks a hands-on Technical IT Manager/Leader to run regional IT operations across Europe from London, with some US support. You will own end-user tech, cloud services, applications, networking, asset management and workplace technology, while coordinating with a MSP for Level 1 support.

This role requires strong problem solving, vendor liaison, and the ability to work across multi-site environments in a security-conscious setting. Hybrid work in London/Europe is expected.

Qualifications

• Experience managing IT operations and support across multiple countries or markets.

Responsibilities

• Provide hands-on technical support to European users and some US-based colleagues.
• Act as primary IT contact for European vendors and MSPs.
• Manage and escalate help desk tickets and network issues.
• Oversee end-user device lifecycle, apps, cloud platforms and network accounts.
• Coordinate asset inventories, warranties, licenses, refresh cycles and end-of-life planning.
• Ensure conference rooms, video conferencing and AV systems are fully operational.
• Support IT security and compliance requirements including SOC 2 Type 2 and ISO 27001.
• Assist with technology projects and M&A integrations.

Skills

IT operations management

Multi-country support

Vendor management

Scripting & automation

Security/compliance awareness

User support excellence

Communication with diverse users

Tools

Google Workspace

Jamf Pro

Slack

Microsoft technologies

Job description

Role: Technical IT Manager/Leader – Europe | London

Location: London / Hybrid

Coverage: Europe, with some support for US-based users

(Must be from a professional services environment)

I’m looking for an experienced Technical IT Manager/Leader to join a growing Operations & Technology team in London.

This is a hands-on technical regional IT role with responsibility for supporting European offices while also providing support to US-based users when required.

You’ll own day-to-day IT operations across end-user technology, cloud services, applications, networking, asset management and workplace technology. You’ll also act as the key escalation point between the internal team and a managed service provider responsible for Level 1 support and network issues.

The role

You’ll be responsible for keeping the technology environment running smoothly across multiple European locations, while providing a high-quality experience for users with varying levels of technical knowledge.

This is a hands-on role for someone who enjoys solving problems, managing competing priorities and getting involved in everything from straightforward laptop and software issues to more complex infrastructure and network incidents.

Key responsibilities

• Provide hands-on technical support to users across Europe, with some support for US-based colleagues
• Act as the primary IT point of contact for European vendors and managed service providers
• Manage and elevate help desk tickets, ensuring issues are triaged and resolved effectively
• Act as the escalation point for the managed service provider supporting Level 1 and network issues
• Manage user administration across endpoints, cloud platforms, applications and network accounts
• Manage laptops and technology throughout the employee lifecycle, including onboarding and offboarding
• Maintain accurate IT asset inventories, warranties, licensing, refresh dates and end-of-life information
• Coordinate the repair, replacement, collection and distribution of technology equipment
• Ensure conference rooms, meeting spaces, video conferencing and AV technology remain fully operational
• Troubleshoot network, hardware, software and endpoint issues
• Support IT security and compliance requirements, including SOC 2 and ISO 27001
• Assist with technology projects and initiatives, including M&A integrations

What we’re looking for

• Experience managing IT operations and support across multiple countries or markets
• Strong hands-on experience supporting Mac and Windows environments
• Experience with Google Workspace, Jamf Pro, Slack and Microsoft technologies
• Experience managing endpoints and Mac environments
• Knowledge of core networking principles and troubleshooting
• Experience with conference room, Zoom/Teams and AV technology
• Experience with SOC 2 Type 2 and/or ISO 27001 compliance frameworks
• Strong organisational and project management skills
• Comfortable working with users at every level of technical ability
• Self-motivated, organised and able to work independently
• M&A technology integration experience
• Scripting and automation experience
• Experience working within a multi-site international organisation
• Experience working in a security-conscious or regulated environment

If you’re an Technical IT Manager/Leader looking for a hands-on European role with genuine ownership across IT operations, endpoint management, vendors, compliance and workplace technology, I’d be keen to hear from you.