IT Support - Inside IR35

Ashdown Group; City Of London; On-site; GBP 40,000 - 52,000; Full time

Job summary

Ashdown Group is seeking an IT Support Engineer on a 3-month contract inside IR35. You will be the main contact for users, handling hardware/software issues, onboarding, device setup, and proactive system maintenance across multiple sites.

The role requires strong Microsoft 365/Intune experience, excellent communication and the ability to prioritize in a busy helpdesk environment. On-site work across UK sites is expected.

Qualifications

• Experience with Microsoft 365, Intune and Windows Autopilot is essential.
• Strong hardware and software troubleshooting experience.
• Proven ability to manage user onboarding and offboarding processes.

Responsibilities

• Provide hands-on IT support across multiple sites and maintain a proactive approach to issue resolution.
• Diagnose and resolve hardware, software and network problems to meet SLAs.
• Install/configure hardware, software and peripherals; prepare devices for new starters.

Skills

Microsoft 365

Microsoft Intune

Windows Autopilot

Windows desktop support

Hardware troubleshooting

Software troubleshooting

Device setup

User onboarding

Onboarding and offboarding

DNS

DHCP

IP configuration

Wi-Fi troubleshooting

Helpdesk and ticketing

System monitoring

Patching

Documentation

Job description

IT Support - 3 month contract inside IR35 - £250 per day

We are working with a growing organisation to recruit an IT Support Engineer to join their expanding internal IT team. This is a hands-on, user-focused role supporting users across multiple sites, with a varied workload covering day-to-day technical support, device management, onboarding and system maintenance.

As an IT Support Engineer, you’ll be a key point of contact for users across the business, providing responsive and professional support and taking ownership of issues through to resolution. You’ll work within a busy helpdesk environment, managing and prioritising tickets, diagnosing and resolving hardware, software and network issues and ensuring requests are dealt with within agreed SLAs.

You’ll have a broad remit, from installing and configuring hardware, software and peripherals through to building and preparing computers and mobile devices for new starters. You’ll also support onboarding and offboarding, carry out proactive system maintenance, assist with updates and patching, and maintain accurate technical documentation. You’ll work closely with the wider IT team to escalation and resolve more complex issues where required.

Key Skills & Experience

We’re looking for an IT Support professional with a strong technical foundation and a genuine passion for providing excellent user support. Ideally, you’ll have experience with:

• Microsoft 365
• Microsoft Intune
• Windows Autopilot
• Windows desktop support
• Hardware and software troubleshooting
• Device setup and configuration
• User onboarding and offboarding
• Basic networking, including DNS, DHCP, IP configuration and Wi-Fi troubleshooting
• Helpdesk and ticketing systems
• System monitoring, maintenance and patching

Just as importantly, you’ll be a strong communicator with a customer-focused approach. You’ll be comfortable working in a busy environment, managing competing priorities and explaining technical issues clearly to non-technical users. We’re particularly interested in someone who is proactive, technically curious and keen to continue developing their skills as the IT function grows.