Information Technology Support Engineer

SpaMedica; Wolverhampton; On-site; GBP 29,000 - 34,000; Full time

Job summary

Join a forward-thinking organization as an IT Support Engineer, where your role is pivotal in ensuring seamless technology operations across multiple sites. You will be the first line of support, tackling IT requests with a commitment to excellence and patient care. This position offers a unique opportunity to grow your skills in a supportive environment that values integrity, kindness, and transparency. With competitive salary and benefits, including performance bonuses and continuous training, you can make a meaningful impact every day while advancing your career in the healthcare sector.

Benefits

30 days holiday

Performance bonuses twice a year

Recommend a Friend Scheme

Free quarterly snacks

Flu vaccinations

Access to exclusive discounts

Continuous training and development

Qualifications

• Provide day-to-day support for all users of information systems.
• Prioritize and escalate IT requests as necessary.

Responsibilities

• Act as the first point of contact for IT requests and issues.
• Manage and maintain the IT Service Desk System.
• Travel between SpaMedica sites to support IT infrastructure.

Skills

IT Support

Active Directory

Remote Support Technologies

IT Service Desk Management

Problem Solving

Education

Relevant IT Certification

Bachelor's Degree in IT or related field

Tools

IT Service Desk Software

PC and Laptop Configuration Tools

Job description

Information Technology Support Engineer

Direct message the job poster from SpaMedica

Recruitment Specialist | Internal Recruitment | Business Partner | Talent Acquisition | Talent Partner

Hours: 37.5 hours per week between 7:30am – 5pm Monday to Friday.

Salary: £29,562 - £33,909 (Dependant on experience) additional pay for on call after a successful 6 month probation.

Here at SpaMedica, our focus is on patient care, safety and satisfaction. As the UK’s largest provider of NHS cataract surgery, we’re experts at what we do, and that’s evidenced in the five-star feedback we receive from our patients.

Joining us as a IT Support Engineer you will support our visions and values of safety, integrity, kindness and transparency are embedded in our day to day care to ensure we deliver the best service possible.

All of SpaMedica’s hospitals inspected by the CQC have been rated as ‘Good’ or ‘Outstanding,’ and we have recently been awarded Investors In People Platinum Accreditation.

About you:

The IT Support Engineer role’s core function is to provide day to day support to all users of SpaMedica’s information systems both face to face and with remote support technologies. The role will be the first line of support encountered by all staff and will respond initially to all requests. The role will require the ability to prioritise requests and escalate where necessary. Support will be provided across all SpaMedica sites and may require travel.

Why work with us?

• Join a team that lives our values of safety, integrity, kindness, and transparency.
• Opportunities to grow, learn new skills, and advance your career.

If you are able to put our patients at the heart of everything you do, then apply today as we want to hear from you!

Summary of benefits:

• 30 days holiday (including bank holidays)
• Performance bonuses twice a year (up to 10%)
• Recommend a Friend Scheme (£350 reward for both)
• Free quarterly snacks, flu vaccinations, and DBS
• Access to exclusive discounts
• Continuous training and development

Operational Tasks:

• Act as first point of contact for all IT requests and issues
• Manage and maintain the IT Service Desk System
• Attempt a first fix resolution on all IT issues
• Effectively resolve all IT issues within the competencies of the role
• Escalate all issues where a resolution cannot be found or that are beyond the competencies of the role
• Update and maintain the IT asset register
• Administer Active Directory user accounts, including creating new accounts, adding and removing group memberships, processing leaver accounts.
• Maintaining and configuring user equipment including laptops, mobile phones, ipads and tablets
• Delivering and installing user equipment
• Assisting with installation and configuration of new systems
• Contribute to IT policies and procedures
• Create and maintain PC and laptop build images
• Maintain the PC and laptop image deployment system
• Travel between all SpaMedica sites as necessary to setup, support and maintain IT infrastructure as required
• To assist in the day to day management of desktop equipment including installing software and maintenance patches and identifying equipment that requires upgrade

Apply Today and be part of a team that puts patients at the heart of everything we do.

Join SpaMedica: Where our values guide everything we do, and you can make a life-changing difference every day. Apply today and be part of a team that puts patients at the heart of everything we do.

Important Information: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Therefore, a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be necessary to check for any previous criminal convictions.

Equality and Diversity: SpaMedica is committed to promoting equality of opportunity, celebrating and valuing diversity, and eliminating any form of unlawful discrimination across our workforce. We ensure our people are truly representative of the communities we serve. All individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail].

Our Commitment: Our organisation is committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We ensure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.

For more about us, visit SpaMedica

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Medical Practices

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