Information Technology Support Engineer

JR United Kingdom; Cheltenham; On-site; GBP 30,000 - 40,000; Full time

Job summary

An innovative consultancy in the UK Defence Industry is seeking an IT Support Engineer for a 12-month fixed-term contract. This role involves providing essential 1st and 2nd line support to internal users, troubleshooting hardware and software issues, and managing secure networking systems. You'll work within a dedicated team, ensuring smooth IT operations while also training users on new systems. Ideal candidates will possess a proactive mindset and experience with Microsoft Azure and 365 platforms. This is a fantastic opportunity to contribute to vital projects in a dynamic environment.

Qualifications

• Experience with Microsoft Azure and 365 platforms.
• Proficiency in Windows 10/11 and Office 365.

Responsibilities

• Provide 1st / 2nd line IT Support.
• Troubleshoot and fix hardware, software, and network issues.
• Install and manage secure networking systems.

Skills

IT Support

Troubleshooting

Problem-solving

Tools

Microsoft Azure

Microsoft 365

Windows 10/11

Intune

Job description

Job Description:

• 12 Month Fixed Term Contract (FTC)

Join a Cyber and Digital Transformation Consultancy operating in the UK Defence Industry.

This is a 12-month fixed-term contract for an IT Support Engineer, with the potential for extension beyond 12 months.

You will be part of a small IT support team of 3, providing support to internal users.

Key Responsibilities:

• Provide 1st / 2nd line IT Support.
• Troubleshoot and fix hardware, software, and network issues.
• Install and manage secure networking systems.
• Provide training on newly installed hardware and software systems.
• Produce documentation of technical processes.
• Configure and maintain Endpoint devices using Intune.

Experience Required:

• Eligible for SC Security Clearance.
• Experience with Microsoft Azure and 365 platforms (Email, SharePoint, Teams, OneDrive).
• Proficiency in Windows 10/11 and Office 365.
• A proactive and problem-solving mindset.