Information Technology Support Engineer

Lorien; Brighouse; On-site; GBP 31,500 - 38,500; Full time

Benefits offered by this job

Generous benefits

25 days annual leave

Job summary

A technology company is seeking an IT Support Engineer in Brighouse to provide desktop and server support. The successful candidate will manage hardware, software, and network issues while assisting in technical projects. A salary of up to £35,000 is offered with generous benefits and 25 days annual leave. This is a full-time, on-site role.

Qualifications

• Experience in providing 1st, 2nd, and 3rd line support is essential.
• Knowledge of IT Helpdesk operations is required.

Responsibilities

• Provide 1st and 2nd line Desktop Support and take ownership of problems.
• Operate the IT Helpdesk system to ensure all calls are logged and handled properly.
• Diagnose technical hardware, network, and software issues.
• Assist in technical projects and manage IT Purchasing.

Skills

MS Windows Desktop and Server Operating Systems

Desktop applications – MS Office, Adobe Acrobat

MS Office 365 and Microsoft 365 Cloud Applications

VMware vSphere and Virtualization technology

Virtual Desktop technologies (XenDesktop, VMware Horizon)

Dell & Cisco Hardware

Experience of operating an IT Helpdesk

2+ years’ experience of providing 1st, 2nd and 3rd line Support

Job description

Information Technology Support Engineer

Lorien Brighouse, England, United Kingdom

Lorien is currently working with a manufacturing business based in Brighouse, who have created a new role as the business are expanding their IT remit and looking for a self‑sufficient, enthusiastic and knowledgeable IT Support Engineer with experience across 1st & 2nd line support.

Responsibilities

• Provide 1st and 2nd line Desktop Support, take ownership of problems and provide escalation
• Operate the IT Helpdesk system to ensure all calls are logged, assigned correctly and closed in a timely manner.
• Diagnose and resolve technical hardware, network and software issues.
• Assist the IT Manager in technical projects, including documentation and planning
• Create new users, manage security permission requests and starters/leavers procedures.
• Manage IT Purchasing, submit requisitions, create purchase orders, liaise with suppliers to order new equipment
• Log and maintain Server health and additional preventative maintenance measures
• Ensure backups have performed correctly and elevate any failures to the IT Manager
• Manage office supplies, ensuring constant stock of consumables and replace them when requested
• Manage the IT Asset Management system, recording location of equipment, user ownership, warranty expiry
• Configure and deploy new laptops and desktops with critical software to users
• Assist the IT Manager in the support and deployment of the Company’s IT Server and Network Infrastructure
• Manage the IT Helpdesk and provide escalation to other members of the IT Team

Other Duties

• Pro‑actively design and deliver IT training to users
• Plan and assist the IT Manager with Disaster Recovery readiness tests and assessments
• Assist the IT Manager in the design of the IT Infrastructure roadmap
• Ensure Company Procedures for all business systems are written and kept up to date

Required Skills

• MS Windows Desktop and Server Operating Systems
• Desktop applications – MS Office, Adobe Acrobat
• MS Office 365 and Microsoft 365 Cloud Applications
• VMware vSphere and Virtualization technology
• Virtual Desktop technologies (XenDesktop, VMware Horizon)
• Dell & Cisco Hardware
• Experience of operating an IT Helpdesk
• 2+ years’ experience of providing 1st, 2nd and 3rd line Support

Pay range and compensation package

Salary is paying up to £35,000 with generous benefits and 25 days annual leave. The role is based 5 days a week from the office, so you must be within a commutable distance of the location and happy with this method of working.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Information Technology

Location: Leeds, England, United Kingdom