Information Technology Support Engineer

JR United Kingdom; Barrow-in-Furness; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a leading digital transformation consultancy known for its commitment to professional development and inclusive work culture. This role offers the opportunity to engage with cutting-edge AV technology, ensuring seamless operations in conference rooms. You will be responsible for troubleshooting, maintaining equipment, and supporting user requests while adhering to high-quality standards. With a focus on career progression and a supportive environment, this position is perfect for those looking to grow their skills and make a significant impact in a forward-thinking company.

Benefits

Private healthcare

Flexible perks

Continuous learning opportunities

Inclusive work environment

Qualifications

• Experience with AV hardware including projectors and video conferencing systems.
• Eligible for SC Clearance and commitment to full-time office presence.

Responsibilities

• Act as the primary interface for troubleshooting conference room technical issues.
• Perform audits of conference room equipment to ensure functionality.

Skills

AV hardware installation

Technical troubleshooting

Interpersonal skills

Communication skills

Job description

Location: Barrow-In-Furness (Office-based, full-time)

About the Role:

Join a leading digital transformation consultancy, renowned for excellent career progression opportunities.

Responsibilities:

1. Act as the primary interface for troubleshooting, guidance, and resolution of conference room-related technical issues.
2. Perform regular audits of conference room equipment and technology to ensure functionality and compliance.
3. Address incidents and complete "Install, Move, Add, Change" (IMAC) tasks within agreed service level agreements (SLAs).
4. Execute custom user requests, project tasks, and provide quotes while adhering to timelines and quality standards.
5. Keep documentation updated and user-friendly for conference room technology and related processes.

Skills & Experience:

• Eligible for SC Clearance.
• Commitment to full-time office presence (5 days a week).
• Experience installing, configuring, and maintaining AV hardware such as projectors, displays, video conferencing systems, and audio equipment.
• At least 2 years’ experience providing medium-level fixes.
• Strong interpersonal and communication skills.

Why Join:

• Comprehensive benefits, including private healthcare and flexible perks.
• Continuous learning and professional development opportunities.
• Work in an inclusive, ethical environment recognized for its DEI initiatives.