Information Technology Support Engineer

Candour Solutions; Bolton; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in IT services is seeking a dedicated 3rd Line Engineer to enhance their support team. This exciting role involves troubleshooting complex technical issues, managing incidents, and collaborating with various IT teams to ensure seamless operations. The position offers a hybrid working scheme, allowing for flexibility while requiring reliable commuting to Bolton. With a focus on professional development, candidates will benefit from a supportive environment that values knowledge sharing and continuous improvement. This is a fantastic opportunity for those looking to make a significant impact in a dynamic and growing organization.

Benefits

Life Assurance

Pension Scheme

Mental Health Support

Family Growth Support

Electric Car Purchase Scheme

Critical Illness Cover

Qualifications

• Experience in 2nd/3rd line support with a solid understanding of IT infrastructure.
• Holding or working towards a professional IT qualification is desirable.

Responsibilities

• Manage and resolve incidents, providing timely updates and escalations.
• Conduct root cause analysis and collaborate with IT teams to improve systems.

Skills

2nd/3rd Line Support

ITIL Framework

Diagnostic Skills

Knowledge Sharing

VMware

Microsoft 365

Azure AD

Cisco Meraki

InTune

Education

Professional IT Qualification

Related Degree

Tools

Microsoft System Centre

Veeam

Unifi

Sophos

Jamf

Job description

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IT Support & Infrastructure Recruitment Specialist | Candour Solutions

This leading provider of specialist education is seeking a 3rd Line Engineer to join their team. The role involves delivering third-line support to facilitate the company's growth. Responsibilities include troubleshooting and resolving technical issues across various business areas, escalating problems when necessary, and collaborating with other IT teams on complex investigations.

This position offers a hybrid working scheme, but the candidate must be able to reliably commute to Bolton.

A driving licence is essential for this role.

Key responsibilities:

• Manage and resolve incidents, major incidents, problems, and service requests, providing timely updates and escalations.
• Serve as the first point of escalation for 1st and 2nd line support engineers.
• Conduct root cause analysis, implement corrective and preventive actions, and collaborate with Infrastructure and Software teams to resolve issues and improve systems.
• Oversee configuration and management of user accounts, permissions, and devices.
• Administer applications, deploy them using InTune or Microsoft System Centre, and ensure smooth operation of cloud telephone systems and networking equipment.
• Identify process inefficiencies, recommend improvements, and contribute to Service Improvement Plans with the IT Service Desk Manager.
• Support remote sites through diagnostics, manage server environments, and address Cyber and Infrastructure P1 incidents to ensure optimal service delivery.

Key skills:

• Experience in 2nd/3rd line support with a solid understanding of desktop, server platforms, and IT infrastructure.
• Experience working within an ITIL framework.
• Strong diagnostic skills for hardware, software, and OS issues.
• Experience in knowledge sharing, creating knowledge base articles, and broad technical knowledge of current software and peripherals.
• Familiarity with technologies such as VMware, Hyper-V, Microsoft 365, Azure AD, SharePoint, Veeam, Cisco Meraki, Unifi, Sophos, Jamf, and InTune.
• Holding or working towards a professional IT qualification or related degree is desirable.
• Additional benefits include Life Assurance, Pension scheme with optional contributions, Mental health support, Family Growth Support, Electric Car Purchase Scheme, and Critical illness cover.

If interested, please apply now!

Additional Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Analyst
• Industries: IT Services and IT Consulting

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