Information Technology Support Engineer

F5 Consultants; Barrow-in-Furness; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a leading digital transformation consultancy in Barrow-in-Furness, where you'll play a crucial role in ensuring the smooth operation of conference room technologies. This full-time position offers excellent career progression opportunities, a commitment to professional development, and a supportive work environment. With responsibilities ranging from troubleshooting technical issues to maintaining AV hardware, you'll be at the forefront of delivering exceptional service. Enjoy comprehensive benefits including private healthcare and a company pension while working in an inclusive setting recognized for its diversity initiatives.

Benefits

Private healthcare

Flexible perks

Continuous learning opportunities

Company pension

Private medical insurance

Qualifications

• At least 2 years’ experience in technical support roles.
• Experience with AV equipment, including projectors and video conferencing.

Responsibilities

• Troubleshoot and resolve technical issues in conference rooms.
• Perform audits on conference room equipment for compliance.
• Document processes related to conference room technology.

Skills

AV hardware installation

Troubleshooting skills

Interpersonal skills

Communication skills

SC Clearance eligibility

Job description

This range is provided by F5 Consultants. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from F5 Consultants

Founder & Managing Director of F5 Consultants

Location: Barrow-In-Furness (Office-based, full-time)

About the Role:

Join a leading digital transformation consultancy, renowned for excellent career progression opportunities.

Responsibilities:

• Act as the primary interface for troubleshooting, guidance, and resolution of conference room-related technical issues.
• Perform regular audits of conference room equipment and technology to ensure functionality and compliance.
• Address incidents and complete "Install, Move, Add, Change" (IMAC) tasks within agreed service level agreements (SLAs).
• Execute custom user requests, project tasks, and provide quotes while adhering to timelines and quality standards.
• Keep documentation updated and user-friendly for conference room technology and related processes.

Skills & Experience:

• Eligible for SC Clearance.
• Commitment to full-time office presence (5 days a week).
• Experience installing, configuring, and maintaining AV hardware such as projectors, displays, video conferencing systems, and audio equipment.
• At least 2 years’ experience providing medium-level fixes.
• Strong interpersonal and communication skills.

Why Join:

• Comprehensive benefits, including private healthcare and flexible perks.
• Continuous learning and professional development opportunities.
• Work in an inclusive, ethical environment recognized for its DEI initiatives.
• Company pension.
• Private medical insurance.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• Business Consulting and Services

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