IT Application Support Engineer,

ZipRecruiter; Cambridge; Remote; GBP 42,000 - 50,000; Full time

Job summary

Join a pioneering company in AI-powered digital pathology as a Technical Solutions Engineer. This role offers the chance to work remotely while configuring and installing software for clients. You will be responsible for troubleshooting issues, managing software migrations, and developing customer relationships. The ideal candidate is a dynamic individual with strong communication and problem-solving skills, eager to grow in a progressive organization. If you're ready to take ownership of projects and present solutions to a variety of stakeholders, this is the perfect opportunity for you.

Benefits

Bonus

Pension

Income protection

Qualifications

• Experience as an IT Engineer or Technical Solutions Engineer.
• Ability to work independently and manage projects.

Responsibilities

• Configuring and installing software for clients remotely.
• Analyzing and troubleshooting software issues for diverse audiences.

Skills

Scripting knowledge

Understanding of Microsoft tools

Networking knowledge

Strong communication skills

Problem-solving skills

Organizational skills

Diagnostic skills

Job description

Job Description

Technical Solutions Engineer

The COMPANY

With over 20 years of experience, our client is a pioneer in AI-powered digital pathology software and services. They are recognized as global leaders in supplying this specialized software to the life sciences sector, enabling analysis and interpretation of slide images.

The Role

Due to an internal promotion, they now seek a Technical Solutions Engineer to join their team. Working remotely, the engineer will be responsible for configuring and installing software for clients. Main duties include:

• Handling software-related requests
• Analyzing and troubleshooting software issues
• Identifying root causes of problems
• Conducting software testing and installations
• Managing software and database migrations
• Advising customers on hardware and software configurations
• Developing customer relationships through professional interactions

The Person

The ideal candidate will be an intelligent and dynamic individual eager to develop their career within this progressive organization. Requirements include:

• Experience as an IT Engineer, Technical Solutions Engineer, Application Support Engineer, etc.
• Scripting knowledge
• Understanding of Microsoft tools and application environments
• Networking knowledge
• Strong communication, organizational, problem-solving, and diagnostic skills
• Comfortable presenting solutions to diverse audiences, including engineers, developers, architects, IT managers, and executives
• Ability to work independently and take ownership of projects

Salary and Package

Starting salary: £42,000

Package includes: Bonus, Pension, Income protection, etc.

Location

Remote work within the UK. Suitable locations include: Cambridge, Peterborough, Nottingham, Northampton, Leicester, Birmingham, Leeds, Sheffield, Manchester, Liverpool, Bristol, Ipswich, Coventry, Wolverhampton, Edinburgh, Glasgow, London, Newcastle, and others.

Additional Information

Alternative titles: Software Engineer, IT Solutions Engineer, Technical Software Engineer, IT Engineer, Applications Engineer, Application Support Engineer.

Mana Resourcing is a specialist recruitment company serving the Engineering, Sales, IT, and Commercial sectors, supporting modern businesses and candidates.