Applications Support Analyst - Banking Systems - Liverpool

Experis UK; Liverpool; Hybrid; GBP 30,000; Full time

Job summary

An established industry player in wealth management is seeking an Applications Support Analyst to join their dynamic team in Liverpool. This urgent permanent role offers a competitive salary and excellent benefits, including private healthcare and pension. The successful candidate will manage day-to-day operations of business applications, ensuring compliance with operational agreements while providing top-notch support to users. With the flexibility of hybrid working, this position promises a balanced work environment. If you're passionate about IT support within the financial sector and eager to contribute to a reputable firm with a rich history, this is the perfect opportunity for you.

Benefits

Pension

Private Healthcare

Holiday Pay

Sick Pay

Qualifications

• Experience in Application Support, especially within the financial sector.
• Certifications in CompTIA A+, ITIL Foundation, and Microsoft Office Specialist.

Responsibilities

• Manage day-to-day operations of Line of Business Applications.
• Handle support calls and tickets professionally via email and phone.

Skills

Application Support

Service Desk

IT Support

Financial Database Software

Communication Skills

Education

CompTIA A+

ITIL Foundation

Microsoft Office Specialist (Office 365)

Tools

ServiceNow

MS Teams

O365

Job description

Applications Support Analyst - Banking Systems - Liverpool

Join to apply for the Applications Support Analyst - Banking Systems - Liverpool role at Experis UK.

This is an urgent permanent role offering £30,000 per annum plus excellent benefits, including pension, private healthcare, holiday, and sick pay. The position involves hybrid working in Liverpool, with potential for 3-4 days in-office and 1-2 days remote.

Key Requirements:

• Experience in Application Support, Service Desk, or IT Support within the financial sector, especially with Financial Database Software.
• Certifications: CompTIA A+, ITIL Foundation, Microsoft Office Specialist (Office 365), ITSM tool experience (ServiceNow), MS Teams, and O365.
• Excellent communication skills and professional demeanor are essential.
• DBS and Financial Vetting will be required prior to employment.

Responsibilities:

• Manage day-to-day operations of Line of Business Applications within agreed OLAs and SLAs.
• Handle support calls, tickets, and escalations professionally via email, phone, and MS Teams.
• Build and maintain relationships with suppliers and outsource providers.
• Support incident and problem management processes to ensure effective resolution and reduce recurring issues.
• Collaborate within the IT team and across departments to ensure effective IT operations.
• Provide guidance on IT initiatives and promote continuous improvement.

About the Client:

A historic and reputable UK wealth management firm, listed on the London Stock Exchange, with a heritage dating back to 1742.

If interested, contact us immediately at 0121 712 8715 for more information.