IT Support Analyst

Hyper Recruitment Solutions; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in the pharmaceutical sector is on the lookout for an IT Support Analyst to enhance their IT Business Services. This entry-level role involves providing essential support to users, managing incidents, and improving IT systems and procedures. With a focus on user satisfaction and service efficiency, this position offers a fantastic opportunity for growth in a dynamic environment. If you are passionate about IT and eager to make a difference, this role could be your next step in a rewarding career.

Qualifications

• Degree in IT-related field or equivalent experience.
• Experience in desktop support and Microsoft 365.

Responsibilities

• Support all users of the IT Business Services.
• Log and resolve incidents and service requests.
• Suggest and implement improvements to IT systems.

Skills

Desktop Support

Microsoft 365

IT Hardware Installation

IT Software Management

Education

Degree in IT-related field

Job description

Join to apply for the IT Support Analyst role at Hyper Recruitment Solutions.

Our client, a leading pharmaceutical company based in Liverpool, is seeking an IT Support Analyst. In this role, you will provide support to users of all IT Business Services and assist in deploying and managing these services.

Key Duties and Responsibilities

• Support all users of the IT Business Services.
• Log and resolve incidents, service requests, problems, and changes.
• Administer IT Business Services according to company policies and procedures.
• Suggest and implement improvements to existing IT systems and procedures.

Role Requirements

• Degree in an IT-related field or equivalent experience.
• Experience in desktop support and Microsoft 365.
• Knowledge of IT hardware and software installation and management.

Additional Information

Seniority level: Entry level

Employment type: Full-time

Job function: Information Technology

Industries: Staffing and Recruiting

Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer, supporting the Life Science sectors. We welcome applications from all qualified candidates.