Applications Support Analyst - Banking Systems - Liverpool

TN United Kingdom; Liverpool; Hybrid; GBP 35,000; Full time

Job summary

An established industry player in wealth management is seeking an Applications Support Analyst to join their dynamic team in Liverpool. This permanent position offers the opportunity to work in a hybrid environment, balancing professional growth with personal well-being. The role involves managing critical applications, providing top-notch support, and collaborating with stakeholders to enhance service delivery. Ideal candidates will possess relevant IT support experience, strong troubleshooting skills, and a passion for customer service. Join a forward-thinking company that values innovation and teamwork in the financial sector.

Benefits

Hybrid Working

Pension

Private Healthcare

Holidays

Sick Pay

Qualifications

• Relevant certifications and experience in IT support within financial services.
• Excellent communication and customer service skills.

Responsibilities

• Managing day-to-day operations of Line of Business Applications.
• Providing professional support via calls, tickets, and escalations.
• Supporting incident management and troubleshooting.

Skills

CompTIA A+

ITIL Foundation

Microsoft Office Specialist (Office 365)

ITSM tools (ServiceNow)

Communication Skills

Troubleshooting Skills

Analytical Skills

Customer Service Skills

Tools

MS Teams

O365

Job description

Applications Support Analyst - Banking Systems - Liverpool, Liverpool

This role is based in Liverpool and is a permanent position within the Cloud & Infrastructure industry. The client is Experis, a prominent UK wealth management firm with a history dating back to 1742.

Location: Liverpool, United Kingdom

Job Type: Permanent

Salary: £35,000 per annum + Benefits (Hybrid Working, Pension, Private Healthcare, Holidays, Sick Pay)

Qualifications: CompTIA A+, ITIL Foundation, Microsoft Office Specialist (Office 365), ITSM tools like ServiceNow, MS Teams, O365, and relevant IT support experience in the financial sector.

Responsibilities include:

1. Managing day-to-day operations of Line of Business Applications within agreed OLAs and SLAs.
2. Providing professional support via calls, tickets, and escalations related to applications.
3. Building relationships with suppliers and managing these relationships effectively.
4. Supporting incident management, troubleshooting, diagnosing, and resolving incidents efficiently.
5. Prioritizing incidents based on urgency and severity.
6. Communicating professionally with stakeholders via various channels.
7. Owning incidents and ensuring resolution, keeping customers informed.
8. Participating in problem management to reduce incident volume.
9. Collaborating within the IT team and supporting operational activities.
10. Validating incident classifications and adjusting priorities as needed.
11. Supporting IT initiatives and driving continuous improvement.
12. Supporting shift roster to maintain appropriate resourcing.

Skills and Experience:

• Relevant certifications and experience in IT support within financial services.
• Excellent communication and customer service skills.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to produce clear documentation and communicate effectively with stakeholders.
• Self-motivated, team-oriented, and capable of multitasking in a fast-paced environment.

Applicants must have an EU work permit. DBS and financial vetting will be required prior to employment.

For more information, call 0121 712 8715 ASAP.