IT Support Analyst

The Sovini Group; Liverpool City Region; Hybrid; GBP 28,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen IT Support Analysten, der als erste Anlaufstelle für technische Unterstützung fungiert. Diese spannende Rolle erfordert hervorragende Kommunikationsfähigkeiten und eine starke Kundenorientierung. Sie werden in einem dynamischen Umfeld arbeiten, in dem Ihre Fähigkeiten zur Fehlerbehebung und Ihr Wissen über IT-Systeme entscheidend sind. Mit einem wettbewerbsfähigen Gehalt und zahlreichen Vorteilen, darunter ein flexibles Arbeitsumfeld und Entwicklungsmöglichkeiten, bietet diese Position eine großartige Gelegenheit für alle, die in der IT-Branche Fuß fassen möchten.

Benefits

28 Tage Urlaub

Gruppenpensionsplan

Lebensversicherung

Karriereentwicklungsmöglichkeiten

Corporate-Rabattprogramm

Mitarbeiter-Wohlfühlprogramm

Qualifications

• Erfahrung im IT-Support oder Kundenservice.
• Kenntnisse in Windows OS und Microsoft 365.

Responsibilities

• Erster Ansprechpartner für technische Unterstützung.
• Fehlerbehebung und Eskalation von IT-Problemen.

Skills

Kundenservice

Windows OS

Microsoft 365

MDM

Active Directory

Android und iOS

Fehlerbehebung

IT Service Management (ITSM)

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Education

Abschluss in Informationstechnologie

CompTIA A+

CompTIA Network +

Microsoft 365 Zertifizierung

ITIL Foundation Zertifizierung

Tools

VPN

Citrix

Job description

We are currently looking for an IT Support Analyst to join The Sovini Group.

Fully committed to Equality, Diversity, and Inclusion; we promote a positive culture of valuing and celebrating diversity and accepting and including people regardless of their personal characteristics or circumstances. Whoever you are, you can expect to be treated fairly, with respect and free from discrimination. Inclusivity matters We recognise candidates may have diverse needs, and we will always look to support this throughout the process.

If you have got the talent, the potential, the drive and determination there is a place for you at The Sovini Group.

This position is a permanent opportunity

As an IT Support Analyst, you will be expected to:

• Be the first point of contact for users seeking technical support. Your role is critical in ensuring efficient and effective IT service delivery by providing initial troubleshooting and resolving issues or escalating them appropriately. Skills and attributes include, Excellent customer service skills, an understanding of IT systems, and the ability to work in a fast-paced, dynamic environment.
• Commit to equality and diversity and to promote non-discriminatory practices in all aspects of work undertaken.
• Adhere with the Health and Safety at Work Act to take reasonable care of own health and safety and that of others who may be affected by their acts and omissions.
  
  

To be successful in an IT Support Analyst role, the skills you will need:

• Previous experience in an IT support or customer service role.
• Strong communication skills with a customer-oriented attitude.
• Basic knowledge of IT systems, including Windows OS, Microsoft 365, MDM, and active Directory.
• Understanding of Android and iOS operating systems and their associated mobile device hardware.
• Ability to troubleshoot common desktop, mobile, hardware, software, and network issues.
• Understanding of incident management processes, preferably with experience using an IT Service Management (ITSM) tool and/ or support tools.
• Strong organisational skills with the ability to manage and prioritise multiple tasks simultaneously.
• Willingness to learn and adapt to new technologies and processes.
• Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, Face to Face and Email.
• To demonstrate The Sovini Groups values in your day to day job role Success, Passion, Authenticity, Courage, Enterprise.
  
  

Experience or Knowledge of the below would be advantageous but not essential:

• Degree in Information Technology or related field or-
• CompTIA A+
• CompTIA Network +
• Microsoft 365 Certified
• Equivalent experience
• ITIL Foundation certification or knowledge of ITIL processes.
• Excellent problem-solving skills and a keen eye for detail.
• Ability to remain calm and composed under pressure.
• Strong team player with the ability to work independently.
• Proactive, with a strong sense of responsibility and ownership.
• Familiarity with remote support tools and virtual environments (e.g., VPN, Citrix).
• Basic networking knowledge (DNS, DHCP, TCP/IP).
  
  

So if you are looking for a IT Support Analyst role with:

• Competitive salary - £27,579.48
• Hours 36 hours per week (Monday-Friday).
• Agile working
• 28 days holiday increasing with service.
• Cycle 2 Work Scheme.
• Group personal pension scheme.
• Life Assurance.
• Career development opportunities.
• Corporate discount scheme.
• Staff well-being and feel-good programme.
  
  

Apply online via our website today!

Please note we do not accept approaches from recruitment agencies and only applications made via our website will be accepted.

Closing date 22nd May 2025

Please note that shortlisting may take place prior to the advert closing, if a high volume of suitable applicants have applied, the advert may close early. Please do not hesitate to submit your application.