IT Support Analyst

Hyper Recruitment Solutions Ltd; Liverpool City Region; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading pharmaceutical company is seeking an IT Support Analyst to provide essential support for IT Business Services. This role involves managing user support, resolving incidents, and improving IT systems. The ideal candidate will have a degree in IT or equivalent experience, alongside proven skills in desktop support and Microsoft 365. Join a dynamic team in a vibrant location and contribute to the advancement of IT services in the life sciences sector. This is a fantastic opportunity to grow your career in a supportive environment.

Qualifications

• Degree in IT or equivalent experience required.
• Proven experience in desktop support and Microsoft 365.

Responsibilities

• Provide support to all users of the IT Business Services.
• Log and resolve incidents and service requests.
• Suggest improvements in existing IT systems.

Skills

Desktop Support

Microsoft 365

IT Hardware Management

IT Software Management

User Support

ITIL Foundation

Education

Degree in IT related field

Job description

14565Permanent £24,000 - £27,000 Site Based Liverpool, Merseyside, United Kingdom Updated on: 02-05-2025

ROLE OVERVIEW

Our client is currently looking for an IT Support Analyst to join a leading pharmaceutical company based in Liverpool. As the IT Support Analyst, you will be responsible for providing support to users of all IT Business Services and assisting in the deployment and management of these services.

KEY DUTIES AND RESPONSIBILITIES:

Your duties as the IT Support Analyst will be varied; however, the key duties and responsibilities are as follows:

1. Provide support to all users of the IT Business Services.
2. Log and resolve incidents, service requests, problems, and changes through to a satisfactory resolution.
3. Administer IT Business Services in line with company policy and procedure.
4. Suggest and implement improvements in existing IT systems and procedures.

ROLE REQUIREMENTS:

To be successful in your application to this exciting role as the IT Support Analyst, we are looking to identify the following on your profile and past history:

1. Degree in an IT related field (or equivalent experience.)
2. Proven industry experience in desktop support and Microsoft 365.
3. A working knowledge and practical experience with IT hardware and software installation and management.

Key Words:
IT Support Analyst / IT Service Desk / Desktop Support / Microsoft 365 / IT Business Services / Technical Support / ITIL Foundation / IT Systems / User Support / IT Hardware / IT Software

Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer. We welcome applications from anyone who meets the role requirements. HRS exclusively supports the Life Science sectors, combining recruitment expertise with scientific knowledge to help you advance your career.

Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer. We welcome applications from anyone who meets the role requirements. HRS exclusively supports the STEM sectors, combining recruitment expertise with scientific knowledge to help you advance your career.

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