Senior IBM Power Systems Support Analyst

Getronics; United Kingdom; Remote; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Senior Support Analyst to join their Power Systems Support Team. This role involves providing expert L3 support for IBM AIX and IBMi systems, ensuring high availability and minimal downtime for clients. With a focus on continuous improvement, you will collaborate on automation projects and maintain comprehensive documentation. The company offers flexible working hours, a supportive environment for professional growth, and a range of benefits, including private medical cover and a pension scheme. If you are passionate about technology and eager to enhance your skills, this opportunity is perfect for you.

Benefits

Flexible working hours

25 days holiday

Remote working

Employee Referral Scheme

Company Pension

Private medical cover

Community volunteering leave

24/7 Employee Assistance Programme

Recognition awards program

Qualifications

• Expertise in IBM AIX and IBMi systems, including firmware upgrades.
• Experience with third-party management tools and high availability software.

Responsibilities

• Provide L3 support for incidents and changes, ensuring SLA compliance.
• Deploy, configure, and maintain power systems for multiple customers.

Skills

IBM AIX

IBMi

CL coding

Technical communication skills

ITIL/Agile knowledge

Troubleshooting

Organizational skills

Tools

Robot

Revsoft

Halcyon

Mimix

ICluster

Job description

Senior IBM Power Systems Support Analyst

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Getronics is a global leader in technology solutions with a team of over 4,000 colleagues in 22 centres, providing comprehensive end-to-end services across the globe. Our mission is to deliver and continually evolve reliable IT services and solutions to empower organisations to maximise their business potential.

We have an exciting opportunity for a Senior IBM Power Systems Support Engineer to join our team in the UK!

What we offer:

• 37.5-hour workweek with flexible options for work/life balance
• 25 days holiday (with buy/sell options) plus statutory bank holidays
• Remote working anywhere in the UK!
• Full training and ongoing development through our NorthStar online platform with over 80,000 courses
• Employee Referral Scheme
• Flexible benefits package
• GetVibes – our active listening program for employee feedback and continuous improvement
• 24/7 support via Employee Assistance Programme
• 1-day paid leave for community volunteering
• Company Pension, life assurance, and free Digital GP App via Aviva
• Private medical cover after 12 months
• Recognition through our RecogniseMe awards program

Team Purpose:

The Power Systems Support Team manages medium-sized customers with complex environments, providing third-level operational and project support for IBM AIX and IBMi systems.

Key Responsibilities:

• Provide L3 support for incidents, requests, and changes, ensuring SLA compliance
• Assist in resolving high-priority incidents to minimize downtime
• Deploy, configure, and maintain power systems (IBM AIX & IBMi)
• Follow ITIL/Agile processes for incident and change management
• Collaborate on automation and process improvements
• Maintain documentation and support internal and external projects
• Work across multiple customer environments
• Participate in support rotas and work overtime when needed

Candidate Requirements:

Expertise in:

• IBMi, including BRMS, LPAR, HMC, Tape Library, and firmware upgrades
• Third-party management tools like Robot, Revsoft, Halcyon
• High availability software such as Mimix and ICluster
• System administration from versions 7.3 to 7.5
• CL coding and VIOS/NPIV understanding
• Global IT infrastructure support experience
• Technical communication skills
• Knowledge of ITIL/Agile, Service-Now beneficial
• Ability to troubleshoot and own incidents
• Strong organizational skills and ability to work under pressure

Additional Information:

• Flexible working hours
• On-call availability

If you meet at least 75% of the requirements and are eager to learn and grow, we encourage you to apply!

Next Steps:

Please submit your CV and a brief message explaining your interest in the role and Getronics. For questions, contact our Talent Acquisition team at 0141 814 1055 or [e-mail].

We are committed to equal opportunities and welcome applications from all backgrounds.