Information Technology Support Analyst

RedRock Resourcing; Exeter; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading professional services organization in Exeter is seeking a skilled and customer-focused 1st / 2nd Line IT Support Technician. The role involves providing high-quality IT support, managing user accounts, and troubleshooting technical issues. This opportunity offers a chance to grow within a collaborative and supportive team, working with Microsoft technologies in a hybrid working environment.

Qualifications

• Proven helpdesk/service desk experience.
• Strong understanding of Windows 10/11, Microsoft 365, Active Directory, and Teams.
• Familiarity with mobile device management, especially iOS.

Responsibilities

• Delivering high-quality IT support as the first point of contact.
• Responding to and resolving 1st and 2nd line support tickets.
• Troubleshooting basic networking issues and managing user accounts.

Skills

Helpdesk experience

Microsoft technologies

Basic networking support

Communication skills

Customer service mindset

Job description

IT Support Technician – 1st / 2nd Line

Exeter (Hybrid Working)

I’m currently working with a leading professional services organisation based in Exeter who are looking for a skilled and customer-focused 1st / 2nd Line IT Support Technician to join their growing team.

This is a fantastic opportunity for someone with helpdesk experience and a solid grounding in the Microsoft tech stack to join a collaborative and forward-thinking IT function.

The Role:

You’ll be responsible for delivering high-quality IT support across the business, acting as the first point of contact for users and resolving a wide range of technical issues across desktops, mobile devices, and core systems.

Day-to-Day:

• Responding to and resolving 1st and 2nd line support tickets
• Supporting users across Windows 10/11, Microsoft 365, and Active Directory
• Managing user accounts, access, and group policies (on-prem and Azure AD)
• Troubleshooting basic networking issues (DNS, DHCP, VPN, etc.)
• Providing iOS mobile device support and remote access troubleshooting
• Logging, tracking, and updating tickets within the helpdesk system

What They Are Looking For:

• Proven helpdesk/service desk experience
• Strong understanding of Microsoft technologies:
• Windows 10/11, O365, Active Directory, Teams
• Comfortable with basic network support
• Familiarity with mobile device management, especially iOS
• Excellent communication skills and a proactive, customer-first mindset

This is a brilliant opportunity to join a well-established, supportive team where you'll gain hands-on experience and have room to grow within a secure and progressive environment.

Interested in hearing more? Apply today and I’ll be in touch with the full details.